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“Just as fantastic the second time”

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Terrigal Sails Serviced Apartments
Ranked #4 of 6 Hotels in Terrigal
Certificate of Excellence
Brisbane Region, Australia
Level 1 Contributor
3 reviews
“Just as fantastic the second time”
Reviewed July 16, 2013

We stayed at Terrigal Sails in July 2012 and loved it. We decided to do a return trip this year and we just love the place. The location is fantastic for us we walked everywhere, the weather absolutely lovely. We stayed in a spa room this time, the rooms are really spacious and enjoyed a champagne and relaxed. The rooms are super clean and the staff were as lovely and willing to please our every whim. The staff suggested we have a meal at the 'Letterbox restaurant' which was superb. For a really lovely relaxing weekend, where you can park the car and just chill out you can't go past Terrigal Sails. We will definitely be back, planning to make this a regular destination and place to stay.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
Thank Elise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, July 18, 2013
Thank you for your wonderful review of your recent stay at Terrigal Sails! We are thrilled that you enjoyed you stay with us again. We are in a perfect location with the centre of town just a moments stroll away. We do take pride in the immaculate presentation of our rooms and facilities and I will certainly pass your comments onto our team. The apartments do make for a relaxing getaway or weekend escape! Thank you again for taking the time to provide feedback and we look forward to seeing you back in the future.

Warm regards,
The team at Terrigal Sails
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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139 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Any
English first
St Clair, Australia
1 review
Reviewed July 15, 2013

Had a great time with freinds at Terigal for weekend!! The Sails is a fantastic place to stay, ticks all the Boxes!! Beats the Plaza hands down. Love the freindly staff, excellant!! Definitley be back for more!!!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Craig H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, July 16, 2013
Thank you for taking the time to review your recent stay with us at Terrigal Sails Serviced Apartments. It was lovely to meet you all and we are thrilled that you and your guests enjoyed your stay with us and your time in Terrigal! I will certainly pass your feedback onto our team. We also have a great VIP loyalty program which gives you 10% off all future visits to Terrigal Sails. We look very forward to an opportunity in welcoming you back in the future,

Warm regards,
The team at Terrigal Sails
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashfield, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 9, 2013

The hotel is really dirty place ...i stay with my partner ...i didn't like the room ..the bed is awful ..with separate bed ..discuting curtain ..with mould imside ..very disappointed...
and we book 4 days ...the first night we didn't sleep because the bed was separate and difficult to sleep .we didn't sleep all night ..we left the hotel but we did book for 4 days ...we get a refund 300 dollars but the reception did charge me 150 dollars ..for the night we didn't stay ..and she knew the room was dirty place to stay ..she took the money 150 dollars and refund 300 dollars ..we did pay 600 dollars for 4 days ..we did stay only 1 days ....i hope no one will come again to stay in this place ..really dirty place ....

Room Tip: don't go here ..very discuting hotel ..very awful ...
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  • Stayed July 2013, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank lefevre j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, July 11, 2013
Thank you for your review of your stay with us at Terrigal Sails Serviced Apartments. Our prime focus is the comfort, quality and cleanliness of our establishment and we pride ourselves on these key features. As advised we conducted a very thorough investigation into your concerns and have addressed them all individually. Feedback is an extremely important tool in our business to ensure that we continue to provide and maintain only the highest level of comfort and quality to our guests and we continually strive to improve our product and services through feedback received. Given the highest respect to your statements, we maintain that the apartment was clean and quality assured. The heavy curtains have been very thoroughly examined, and diminutive mildew was found on the outside. This has been remedied and I apologise if this made your stay with us substandard. I assure you that this is an isolated matter which was easily resolved and our team has been made aware of this to ensure our high standards in quality are maintained throughout the property. As noted, the bedding in our Apartments are King size, however it also offers the option of being split to make 2 x King Single beds for versatility of guest sleeping arrangements. The mattress support is a high quality domestic bedding option for Hoteliers to provide quality comfort for guests as it is enhanced for posture. We have thoroughly looked into the bedding in your apartment with several other members of Management and unfortunately cannot find evidence to support the opinion that it is uncomfortable. As advised on your departure our cancellation policy is 48 hours and as no evidence was found to justify that your stay with us was unsatisfactory in the levels of product and service we deliver, concluding our investigation we have offered you a return stay with us in a Deluxe Apartment to give you the opportunity to witness the quality and comfort that we sustain at Terrigal Sails Serviced Apartments. We do hope that you would consider staying with us again, and assure you of our upmost attention in ensuring your stay with us as always is a representation of the quality we maintain at Terrigal Sails.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 4, 2013

terrigal sails is very conveniently placed in easy walking distance of beach and restaurants. Room was large, well furnished and very clean, serviced daily. Very comfortable and with every convenience. balcony was small and inadequate. Terrigal is generally fairly expensive and this is overpriced for what it is. Reception staff always very helpful.

Room Tip: Get room on higher floor if possible.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank trudi t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, July 11, 2013
Thank you for taking the time to review your recent stay with us at Terrigal Sails Serviced Apartments! We are thrilled that you enjoyed your stay in Terrigal and I will pass on your kind feedback to our Reception team. The apartments are very spacious, and unfortunately some do feature a stand only Juliet style balcony, whereas others do offer either a large sit out balcony overlooking the hinterland or a 2 person private sit out balcony. As we are the only 4 star serviced apartment complex in Terrigal, our tariffs reflect the service and quality of our complex while remaining competitive with other hotels in Terrigal. We look forward to an opportunity in welcoming you back to Terrigal Sails in the future, and being a returning guest we have a fantastic VIP loyalty program including 10% off our best available rate on every visit and complimentary upgrades!

Warm regards,
The team at Terrigal Sails
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 4 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 1, 2013

I was very impressed with the apartment, and the rate was very good. The daily housekeeping was great and very clean! An easy 2 minute walk to the beach and shops and parking was a breeze. The staff were very friendly and helpful.The barbecue was very clean, and lift access to the floors always helps with heavy luggage.I did not have views from my room but their was a leafy outlook. I would definitely return.

  • Stayed April 2013, traveled on business
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Helpful?
2 Thank 166Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, May 7, 2013
Thank you for taking the time to review your stay with us at Terrigal Sails! We also take out hats off to the Housekeeping team as they do a fantastic job, and I will be sure to pass your comments onto our staff! It is a great advantage being so close to the beach and shops, without being on top of all the hussle and bussle. Thank you for some lovely feedback, we look very forward to welcoming you back to Terrigal Sails when you return!

Warm regards,
The team at Terrigal Sails
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
71 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 16, 2013

Been here four times and its a place you can trust. Staff and reception all friendly and helpful. Never stay anywhere else in the central coast. Thank you guys and thank you for being gay friendly too. And can't forget the cleanliness of the rooms

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Tchellessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, April 18, 2013
Thank you for your review following your recent stay with us at Terrigal Sails Serviced Apartments. We are thrilled that you continue to choose Terrigal Sails for your accommodation whilst staying in Terrigal and look very forward to welcoming you back again soon! Terrigal Sails is certified gay and lesbian friendly, and provide genuine welcome for everyone – gay, lesbian and straight. Our focus and aim is to provide value and quality, maintaining excellent service and ensuring all guests stays are enjoyable and rewarding. Thank you again for your kind review, we look forward to seeing you on your next visit!
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Byron Bay, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed April 8, 2013

I enjoyed my recent stay at Terrigal Sails. The rooms were clean, quiet, roomy and comfortable. The hotel is situated within a very short walk of the shops and beach etc. Would stay again if down that way. Light breakfast in fridge was also very handy when you first woke in the morning.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgiSullivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, April 18, 2013
Thank you for your wonderful comments following your recent stay with us at Terrigal Sails. Our apartments are located in a quiet cul de sac, only a moments walk to all that Terrigal has to offer. We provide a complimentary light breakfast pack per person, which consists of a cereal, milk and juice for guests to enjoy each morning. We are thrilled you would choose to stay with us again, and look very forward to welcoming you back to Terrigal Sails!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Terrigal Sails Serviced Apartments

Property: Terrigal Sails Serviced Apartments
Address: 6 Maroomba Rd, Terrigal, New South Wales 2260, Australia
Phone Number:
Location: Australia > New South Wales > Terrigal
Amenities:
Beach Free Breakfast Free Parking Kitchenette Shuttle Bus service Suites
Hotel Style:
#3 Romantic Hotel in Terrigal
#4 Luxury Hotel in Terrigal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Terrigal Sails Serviced Apartments 4*
Number of rooms: 23
Official Description (provided by the hotel):
Terrigal Sails features modern and spacious fully serviced apartments in the heart of Terrigal, with king size beds and kitchenette facilities. 150 metres from Terrigal Beach, Restaurants, Bars, Shops and nearby attractions. Located 1 hr drive north of Sydney, and just 15 min drive from Gosford. Terrigal Sails offers a choice of Spa, Studio and One Bedroom Apartments - ideal for couples, families and business travellers Property Features: Guest Laundry, Barbeque Facilities and Garden, Free on-site Parking, Free Wi Fi, Lift Access, Security Building, Complimentary DVD Hire available during office hours, Hinterland Views, Vending machine in the foyer with healthy options In-room Massages available. Room Features: LCD TV, Radio, DVD Player, Foxtel (x 6 Channels), Kitchenette, Dining Setting, Reverse Cycle Air Conditioning, Sit-Out or Juliet Balcony, Desk, Clock Radio, Iron, Heating, Ensuite with Shower and Toilet, Hairdryer, Toiletries. Some Apartments feature Double Sofa's or Spa Baths. Kitchenette - Double Burner Stove Top (Spa Apartments do not feature a Stove Top- available on request only), Microwave, Kettle, Toaster, Fridge, Kitchenware, Tea/Coffee Facilities, Desk Top Oven (One Bedroom Apartment only). All Apartments are also non-smoking. A smoking area has been allocated on all balconies where a smoker's sandbox has been provided. ... more   less 
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Also Known As:
Terrigal Sails Serviced Apartments Hotel Terrigal
Terrigal Sails Serviced Apartments South Pacific

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