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“overpriced”

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Terrigal Sails Serviced Apartments
Ranked #4 of 6 Hotels in Terrigal
Certificate of Excellence
Empire Bay, Australia
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“overpriced”
Reviewed October 27, 2012

overpriced for a very basic standard room. bathroom old and dated/tiles mouldy. no outlook. but handy to terrigal beach. balcony just for appearance not even room for a chair! not that you would want to sit overlooking the car park anyways. 250$ for one nights stay just not value for money.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kathjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, November 16, 2012
Thank you for taking the time to provide us with some feedback following your recent stay with us at Terrigal Sails Serviced Apartments. I apologise that your expectations on this occasion were not met. Our Studio and Spa apartments do feature a stand-only Juliet balcony, which is a close alternative to a full-fledged balcony in spaces where their construction is not feasible due to byelaw restrictions or other reasons. The small space is designed to make a space feel larger and lighter, and it acts as an aesthetic element for both the interior space and exterior facade. The large glass doors opening onto the Juliet balconies make the outdoors feel directly connected to the indoor room, this ensures that maximum natural light is admitted into the interior space. These doors also provide outside view bringing the interiors close to nature. As an alternative however, we do have lovely Deluxe Studio apartments and One Bedroom or Deluxe One Bedroom Apartment, which comprise of medium and large size spacious balconies with outdoor settings. These apartments are also located on the higher levels which boast a picturesque view over the hinterland. Our Studio apartments are our more economical room type, however our rates reflect the features of our apartments and are competitive with other Terrigal Hotels, as we are the most contemporary 4 star serviced apartment complex in Terrigal. At Terrigal Sails we pride ourselves on our high quality product and services, however all feedback received we take constructively to improve these service’s for our guests. We are also in the process of changing the interior look of the apartments, and we endeavour this innovation will project an even more modern representation of our Studio and One Bedroom apartments. We do hope you will consider staying with us again in a Deluxe or One Bedroom apartment to better suit your requirements, and thank you taking the time to review your stay with us at Terrigal Sails.
Warm regards,
The team at Terrigal Sails
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 24, 2012 via mobile

My partner and i had the best stay here!everything was nice, clean and modern.reasonable priced accomodation, such a lovely place to stay.we would definately recommend terrigal sails and will return for our next trip.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madagascar320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, November 16, 2012
Thank you for your wonderful review of Terrigal Sails Serviced Apartments! We are thrilled that you enjoyed your stay with us and look very forward to welcoming you back soon. Thank you for taking the time to provide us with this feedback and for your kind recommendations of Terrigal Sails. We have a great loyalty programme for repeat guests, please mention that you are a VIP guest for your next visit for a 5% discount off our tariffs! We are also in the process of changing the interior look of the apartments and we endeavour this innovation will project an even more modern representation of the apartments for your next visit.

Warm regards,
The team at Terrigal Sails
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney Australia
Level Contributor
79 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed September 12, 2012

My elderly mother and I stayed in a 1 bedroom apartment for 2 nights last weekend for a family catch-up. Mum had the bedroom and I had the sofa bed which was surprisingly comfortable. We had a lovely balcony with a table and chairs and a view of houses and trees which was relaxing. The apartment is a great size and the furniture is very nice and modern with a big flat screen TV and reverse air con. The apartments are located in a quiet cul-de-sac so no passing traffic which for a light sleeper is a bonus! And it's only a few minutes stroll down to the beach and all the shops and restaurants. The two girls I saw in reception were very friendly. I would definately stay here again and I would highly recommend other travellers to stay here.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rabbitoh52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, September 21, 2012
Thank you for taking the time to provide some feedback following your recent stay with us at Terrigal Sails Serviced Apartments! Our One Bedroom apartments do embrace that ‘home away from home’ feeling by combining relaxation with practicality. The sofa’s are equip with inner spring mattress’s to guarantee the comfort of our guests needing that extra bedding. I have forwarded on your comments to our front desk team, thank you for your wonderful review. We would be delighted to have an opportunity to accommodate you at Terrigal Sails on your next visit!

Warm regards,
The team at Terrigal Sails
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 31, 2012

Stayed recently, we could hear the waves at night from our balcony.such lovely modern apartment. Top notch!huge bathroom, nice comfy lounge and new flatscreen tv.mini kitchen with brekky cereals & little milks. Bathroom had nice little soaps. Towels soft and hung nice . Just perfect. Well recommended.short walk to the beach and shopping centre.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, September 21, 2012
Thank you for taking the time to provide some feedback following your recent stay with us at Terrigal Sails! We are thrilled you enjoyed your stay and glad you had a change to explore Terrigal surrounds. The apartments are very contemporary to reflect Terrigal’s innovative culture, we are also in the process of updating the look of the apartments to mix some more vibrant tropical colours and patterns which should be a great new look should you come and stay with us again! Thank you again for your comments and we look very forward to welcoming you back to Terrigal Sails Serviced Apartments in the future.

Warm regards,

The team at Terrigal Sails
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 7, 2012

Only stayed here a short time, but the rooms were nicely sized, bathrooms were large with great water pressure! Beds were comfortable and the service was great.
We just had the basic rooms - but they were more than enough. Great getaway spot - and within a easy walk to "downtown".

Room Tip: When you book - make sure you tell them exactly what sort of bed lay out you want.
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  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Saries08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, June 11, 2012
Thank you for providing some great and informative feedback following your recent stay with us at Terrigal Sails Serviced Apartments! It is a perfect spot to getaway and find some peace and quiet or enjoy the Coastal lifestyle of bars, restaurants, shops and cafes. We hope you will be able to stay with us a bit longer on your next visit! There’s plenty more to see and do in the surrounding suburbs, however we are just a hop skip and a jump from innovative Terrigal town which is enough to keep one occupied for a fulfilling holiday.
Thank you again for your comments and we look very forward to welcoming you back to Terrigal Sails in the future.

Warm regards,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 6, 2012

We stayed in a studio apartment for 2 nights in the Christmas holidays. The apartment is the perfect size for two people. There was a small balcony, and kitchenette.

It is located at the far end of Terrigal beach but is in a great spot to explore the area. We actually prefer the little beach over the hill where they run the scuba diving as it is more protected and has BBQ's available.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jazzie5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, June 11, 2012
Thank you for your review of Terrigal Sails Serviced Apartments! Our Studio Apartments are ideal for couples planning a short escape as they cater to all of your fundamental facilities, while still satisfying the budget. As the location is close by to everything, it does form the perfect base in which to enjoy and explore Terrigal. Over the hill at the Haven can also be a great fishing spot!

Thank you for providing some great comments about Terrigal Sails and Terrigal surrounds. We look very forward to welcoming you back to Terrigal Sails soon!

Warm regards,
The team at Terrigal Sails
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilton Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2012

We stayed here for 3 days in a spa room. It was so good to be away from the main street and be able to sleep at night. As others have said, you can park the car and walk everywhere. The lovely girl on reception was very friendly. Room was always cleaned well. There was a water leak that has rusted the bottom of the door frame in the shower room but otherwise the room was in good condition and well maintained. It was ideal for a peaceful break away and would highly recommend. The price we paid was great for staying 3 nights, compared to other places. The tea/coffee facilities and toaster were hidden in a cupboard with a bifold door - great use of space, but you can always have breakfast at one of the many cafes in town. In my view, I'd say it would have to be the best accommodation in Terrigal. Thanks Sails!

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carrow59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tsails, Guest Relations Manager at Terrigal Sails Serviced Apartments, responded to this review, June 11, 2012
Thank you so much for taking the time to provide us with some great feedback following your recent stay at Terrigal Sails! I have passed on your exceptional comments to our team, and I have found the apartment you stayed with us in so that we can ensure this maintenance issue is rectified and this door frame is replaced. Thank you very much for bringing this to our attention, we do endeavour to keep our apartments in unspoiled condition. We do often have some great deals and hot specials on our specials page on our Website, please let us know if you would like to join our newsletter & become a VIP guest of Terrigal Sails. This also gives you fantastic nightly discounts and upgrades.
Thank you again for expressing such a wonderful representation of Terrigal Sails, we look very forward to welcoming you back in the near future.

Warm regards,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Terrigal Sails Serviced Apartments

Property: Terrigal Sails Serviced Apartments
Address: 6 Maroomba Rd, Terrigal, New South Wales 2260, Australia
Phone Number:
Location: Australia > New South Wales > Terrigal
Amenities:
Beach Free Breakfast Free Parking Kitchenette Shuttle Bus service Suites
Hotel Style:
#3 Romantic Hotel in Terrigal
#4 Luxury Hotel in Terrigal
Price Range (Based on Average Rates): $
Hotel Class:4 star — Terrigal Sails Serviced Apartments 4*
Number of rooms: 23
Official Description (provided by the hotel):
Terrigal Sails features modern and spacious fully serviced apartments in the heart of Terrigal, with king size beds and kitchenette facilities. 150 metres from Terrigal Beach, Restaurants, Bars, Shops and nearby attractions. Located 1 hr drive north of Sydney, and just 15 min drive from Gosford. Terrigal Sails offers a choice of Spa, Studio and One Bedroom Apartments - ideal for couples, families and business travellers Property Features: Guest Laundry, Barbeque Facilities and Garden, Free on-site Parking, Free Wi Fi, Lift Access, Security Building, Complimentary DVD Hire available during office hours, Hinterland Views, Vending machine in the foyer with healthy options In-room Massages available. Room Features: LCD TV, Radio, DVD Player, Foxtel (x 6 Channels), Kitchenette, Dining Setting, Reverse Cycle Air Conditioning, Sit-Out or Juliet Balcony, Desk, Clock Radio, Iron, Heating, Ensuite with Shower and Toilet, Hairdryer, Toiletries. Some Apartments feature Double Sofa's or Spa Baths. Kitchenette - Double Burner Stove Top (Spa Apartments do not feature a Stove Top- available on request only), Microwave, Kettle, Toaster, Fridge, Kitchenware, Tea/Coffee Facilities, Desk Top Oven (One Bedroom Apartment only). All Apartments are also non-smoking. A smoking area has been allocated on all balconies where a smoker's sandbox has been provided. ... more   less 
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Also Known As:
Terrigal Sails Serviced Apartments Hotel Terrigal
Terrigal Sails Serviced Apartments South Pacific

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