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“Worst Hotel in Region” 1 of 5 bubbles
Review of Francis Phillip Motor Inn & The Lodge Serviced Apartments

Francis Phillip Motor Inn & The Lodge Serviced Apartments
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Francis Phillip Motor Inn & The Lodge Serviced Apartments
Ranked #2 of 4 Hotels in Singleton
sydney
Level Contributor
160 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
“Worst Hotel in Region”
1 of 5 bubbles Reviewed September 27, 2009

Stayed in the apartments at this hotel for two weeks in June. There is nothing wrong with the rooms etc as they are almost new. Agree with the other reviews below...
The staff (mostly the owner) are agressive and extremely rude. Quoted prices were not met and my stay ended up having to be pursued through Fair Trading...
Never stay at this hotel, if you need to stay in Singleton the Mid City is fine, or the Hunter Valley wone area is not fay away ...

  • Stayed June 2009, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank sydneyslicer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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45 reviews from our community

Traveler rating
    11
    14
    9
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    2
See reviews for
5
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level Contributor
111 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
2 of 5 bubbles Reviewed July 13, 2008

I would echo most of the sentiments in the previous review in that the hotel does not live up to expectations. I called the property direct on the day of arrival and was offered a rate of $180 for room only, that seems to be their rack rate. The hotel was rated four or five star in the NRMA guide and so I confirmed the booking thinking the hotel would be of high quality - at that price. It turned out to be nothing more than an average roadside motel. Nothing especially wrong with it bar the price, and for which we would have expected much more, for example emergency style cargo lamps as bedside lights? Soap and shampoo offered via locker room style dispensers, that would be fine for $100 per night, but at nearly twice that cost we found that almost insulting. Buffet Breakfast was $19 extra and of very average quality. Take my advice, if you need a hotel in the area get probably the same quality for much less at any of the other Singleton properties, else go a few kilometres down the road and stay in the Hunter Valley.

  • Disliked — Poor value for money
  • Stayed July 2008
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank AMoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Singleton hotels

Down Under
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed February 12, 2008

I stayed for several nights at this large motel in Singleton in Feb 08. It boasts a four star+ rating, and presents itself as being up-market. However, it does not match up to its PR, and its 'tone' is not so good.
The room: I stayed in a large but quite plain room which I would rate no more than 2 and a half stars. Cost was $130 night. The curtains did not block out the exterior lights - so was hard to get off to sleep; there was excessive intrusion of noise from adjacent and above rooms, and from the highway; I found 2 cockroaches in the bathroom; the main door rattled in the breeze; the lighting was poor, and no action was taken to replace a key burned out lamp when I requested it on the first morning.
Service: Breakfast is overpriced and lacking price band options-($18 for 'continental'); Has the usual huge mark up of phone charges; and wifi internet cost $15 for 24 hrs of access (Note that it's free at the very nice Singleton public library). The Francis Phillip also has a very aggressive, short-fused, and rude owner/manager - who is clearly not coping, and is best avoided.
Summary: his place is best avoided if you are staying in Singleton for more than one night. Its over priced and over rated. I wouldn't stay there again because, especially given the bad temper of the manager.

  • Stayed February 2008, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank FASdownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Francis Phillip Motor Inn & The Lodge Serviced Apartments

Property: Francis Phillip Motor Inn & The Lodge Serviced Apartments
Address: 18 New England Hwy, Singleton, New South Wales 2330, Australia
Location: Australia > New South Wales > Singleton
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Singleton
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Francis Phillip Motor Inn & The Lodge Serviced Apartments 4.5*
Number of rooms: 55
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