Im so disappointed with the Hog's Breath Cafe in Shellharbour, NSW.
While the food was ok, the level of service was terrible.
Im in full support for students/young adults starting out in the hospitality industry however im highly frustrated that the staff are not trained and not enthusiastic in their jobs.
I came in with my family last week for dinner and were attended to by more than 6 staff members instead of just 2. (A hostess and a server is standard.)
I will list just a few points of my experience.
No water was offered when taking the drinks order.
The waitress who came over with our drinks put them down on our table at one end and got me to pass them down to my family instead of walking around the table and giving them to each customer.
When we received our drinks in a bottle, not glass was bought over or offered. When i asked, i got attitude from the waitress.
No one came to collect our empty glasses or plates for quite some time. (15 mins)
I noticed other staff members took along time to clear tables and were more interested in their own conversation.
To be honest, i dont think i would ever go back. Everyone i know in the area has had the same disappointing experience and would not go back either. It already has negative reviews and may eventually give the whole company a bad name if it continues.
I hope they can use this information and turn it into something positive because it could really be a great restaurant if it has the right management and experienced staff members.