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“Great Apartments, Great service!!”

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Shoal Bay Beach Club Apartments
Reviewed September 4, 2012

We recently had a weekend at Shoal bay, and honestly couldn't ask for anything more. The rooms were a modern fit out comfortable and spotless. The Wine selection in the rooms is a great option, and a short stroll to the Beach. Staff were very helpful to book tours, recommend restaurants, and a great local butcher for the bbq. We will be certain to spend many weekends there this Summer.

Room Tip: Ensure, You communicate all you need to Shell & Grant and they are always willing to help. Grea...
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  • Stayed: September 2012, traveled with friends
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Thank Nomy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 - 52 of 69 reviews

Reviewed September 4, 2012

I stayed there in march with my sister and her boyfriend! We had wonderful service from te moment we walked in, the room was very clean and welcoming! It is in great walking distance to good places to get drinks and a paradise like beach. My time there was amazing I can't wait to spead my next time in Nelson Bay at these apartments! Not to mention the awesome people who run the place! 5 out of 5!

  • Stayed: March 2012
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Thank Sarahehall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

We had organised a weekend away just for the two of us we had been recommended these apartments as they are fully self contained which suited us. After reading some of these negative reviews i was quite shocked and didnt know what to expect upon arrival. The apartment was a one bedroom it exceeded my expectations for the price everyone there was very helpful with what was on offer especially what to see and do locally. Plenty of restaurants and eatierys to keep us full just a short stroll to the beach which that weekend has some dophins swimming in the bay. We didnt find anything amiss with the apartment which had been serviced to a very high standard. Thanks again for a lovely weekend and i will recommend this place to all my friends.

  • Stayed: August 2012, traveled as a couple
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Thank Dawn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2012

We recently had a weekend away at Shaol Bay Beach Club, not to be confused (which we did) with Shoal Bay Resort and Spa, which it ain't.
The property is very modern and clean and close to the beach but the rooms are tiny and the finishes poor for a near new complex. In our 2 bedroom apartment the "master bedroom" was embarassingly small with very small cupboard space and no en-suite bathroom. The main (only) bathroom was also very small for a unit purporting to accommodate 4-6 people. The finishes were so bad that none of the drawers in the bathroom could be opened and you had to unplug and dissconnet the lamps to open the bedside tables.
To top it off the furniture was of avergae to poor quality and the living room featured only one 2 seater lounge as the total seating. Only 2 people at at time could therefore watch TV.
This would all be fine in a 2-3 star complex but this property is selling itself as 4 star, which it isn't.

  • Stayed: August 2012, traveled with family
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1  Thank AlanR11956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBCA, Manager at Shoal Bay Beach Club Apartments, responded to this reviewResponded September 4, 2012

We thankyou for your recent review on our apartment complex.

We are not quite sure how you are able to confuse us with the resort and spa as we are self contained apartments, not a resort. We are also priced to reflect this and you would have found yourselves paying alot more had you stayed at the resort and spa.

Perhaps had you done a little more research on your choice of accommodation you may have found something that suited your needs more. All of advertising reflects EXACTLY what is provided in all of our room types. With pictures, floor layouts etc all being available in all forms of our advertising.

Our apartments are now 4 and half years old and currently undergoing soft refurbishments to the rooms. I do find your claim of the bathroom drawers not being able to be opened a little hard to believe as these vanities are brand new and have only been in place for the past month. The room that you stayed in has a brand new vanity, shower screen, toilet and fittings, so with this in mind we are sorry that our 'finishes' are not up to your standards.

The fact that there is only a 2 seater lounge in the living area does not mean that only 2 people can only watch the tv at once it simply means that only 2 people can sit on the lounge at once. There is additional seating with the dining chairs and outside furniture that is all in view of the tv set.

As for the claim of us not being 4 star, I'm not sure what qualifications you have in this area but we are and have maintained our 4 star status since opening which is 100% AAA accessed.

We do wish that you had of come to us with your concerns and we would have gladly given you a refund and let you go and find more suitable accommodation elsewhere. We don't want our guests to be unhappy and try our best to ensure that this doesn't happen.

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Reviewed August 20, 2012

We recently spent the weekend at these apartments. The first apartment we were given had mould and pubic hair in the fridge, food scraps in the very smelly dishwasher and the sink was caked in old food. The manager (who was lovely) agreed that it was disgusting, apologised and said her head cleaner had been away that week and showed us to two alternative rooms. We wanted to leave immediately (we have an 8 month old baby so mould in the kitchen really is not ok!) but we were told we could not get a refund as we had booked on a voucher. We had driven from Sydney and it was late in the afternoon, so we went to Coles and loaded up on cleaning products and I scrubbed the place. Not the way you want to start your long weekend. Both rooms had holes in the walls and the second room we went into had mould in the shower. We won't be going back there.

  • Stayed: August 2012, traveled with family
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1  Thank 466REL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2012

Even though we had a voucher from Spreets and website photos looked great overall was disappointing the apartment was for 4 people and there was only three of us why do you they only have a two seated lounge, bathroom was extremely small and no fan to get rid of steam,bed in second room had hair and dead skin in sheets looks like sheets had not been changed just pulled up,very strong smell of cleaning products the main bedroom could not really move around the bed no where to store bags had to empty dishwasher I am sure I left the apartment cleaner then when we arrived

Room Tip: Don't get rooms on main road
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  • Stayed: May 2012, traveled with family
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Thank Lynette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 13, 2012

We thankyou for your recent review on Shoal Bay Beach Club Apartments and are sorry to hear that we did not meet you expectations.
We ourselves added all photographic material to the spreets promotion and you would have clearly been able to see that the apartments are equipped with a two seater lounge in the living area aswell as additional chair seating for additional guests. We are in the process of upgrading our lounging to accommodate more guests but as you would be able to understand this is a timely process. All bathrooms are equipped with either a window to open for ventilation or exhaust fans with a situated on the roof of the complex to give a silent operation in the guest apartments. We would find it a very rare occassion indeed that any of our beds would be fitted with dirty linen as every bed in each apartment is stripped at the end of a guest stay whether it appears to have been slept in or not. The linen is then sent to a commercial laundry facility where they are cleaned before being returned to us. If a problem had of occured the best course of action would have been to alert a member of our staff and the problem would have been immediately rectified. We are here to help :) Each bedroom is supplied with a luggage storage rack in the wardbrobe for convenient storage of suitcases or bags. During our busy times unfortunately not all of our guests remember to turn the dishwasher on before they depart, so occassionally when this does happen and our next guests are early or right there on checkin time this may mean that a dishwasher is still running. In these circumstances the guests checking in are advised that there is still a dishwasher running and if they would like it emptied once it is finished just to let us know. Again if this was a problem a member of staff would have been able to rectify the situation. As for the cleanliness of the apartment, in one sentence the reference is that the room smelt of cleaning products and the next the apartment wasnt clean enough. The cleaning products that we use are odourless all except for the air freshner that is added to the mop water and also sprayed in the apartment once it has been completely finished. From all comments i would imagine that the aparment that you checked in to had only just been finished being cleaned which may have given you this impression.
We do hope to welcome you back at another stage and hopefully you may gain another opinion of our company.
Kind Regards
Management

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Reviewed January 28, 2012

Stayed at 2 bed rooms apartment.. it's spacious... but the second room is tiny... plus there is only 1 bathroom... The kettle and plates were not clean... the floor was sticky and dusty under the couch.. The check out was 10am so we asked for late check out (as we only arrived around 7pm the night before + in the information booklet in the room, it says "ask if you'd like a late check out and we will help you!") however we were told there will be extra charge if we want to stay back....(the amount was not large but it would have been nice if they offered us to stay a little longer complimentary since we already paid $400+ / night.

Definitely NOT worth $400 a night...

Oh and the swimming pool is too small...

Room Tip: Not sure if they even have 2 bathrooms but if you are staying with 4 people, you'd need 2 bathro...
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  • Stayed: January 2012, traveled with family
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Thank pekopoko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBCA, Manager at Shoal Bay Beach Club Apartments, responded to this reviewResponded February 2, 2012

We thankyou for your correspondence regarding your recent stay with us. We are sorry that room did not live up to your expectations on this occassion.
We are unsure how you made the booking for your stay, however all of our room descriptions in every form of advertising states how many bathrooms are in each room type. We would assume that you have booked a Beachclub Entertainer Apartment on this occassion, which does only have 1 bathroom but has extra living space in the lounge room. If you are after a room with 2 bathroom, we do also provide these in the form of our Beachside Family BBQ Apartments.
When a guest is checked into our apartments we advise them that if they have any problems during their stay to contact us immediately. We apologise that some of the plates and kettle were not up to your standards, however had you have let one of our staff members know we would have been happy to fix this for you. We are here to help :)
Unfortunately during our peak periods late checkouts are impossible as we need to have all the rooms vacated and cleaned so that they will be ready for the guests to check in to that afternoon. We are sure that you would understand this.
Our pool is advertised as a plunge pool, not a resort style pool, so yes it is small. We are situated 200m back from the beach and generally find most people end up there. The pool is the standard size you would see in a back yard.
Once again we thankyou for your feedback.

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Additional Information about Shoal Bay Beach Club Apartments

Address: Cnr Shoal Bay Rd & Harwood Ave | Shoal Bay, Port Stephens, New South Wales 2315, Australia
Location: Australia > New South Wales > Greater Newcastle > Port Stephens
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #33 of 33 Specialty Lodging in Port Stephens
Price Range: $84 - $304 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shoal Bay Beach Club Apartments 4*
Number of rooms: 20
Official Description (provided by the hotel):
Shoal Bay Beach Club offers modern stylish one and two bedroom fully self contained luxury apartments. Catering for your every holiday need these apartments are beautifully appointed with the latest equipment to ensure your stay is both memorable and completely relaxing. Shoal Bay Beach Club apartments are ideally positioned conveniently between Nelson Bay and Shoal Bay, located just 200m from the north end of Shoal Bay beach set just behind Anzac Park reserve. ... more   less 
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Also Known As:
Shoal Bay Beach Club Apartments South Pacific/Port Stephens, Australia

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