I booked into hotel 2 months in advance and provided visa details. Having experienced the same hotel lossing my booking last year, I rang a few days earlier to be told that the booking was registered. When I arrived at the hotel I was informed by the manager that there was no evidence of my booking and no rooms were available. The manager was the same person encountered previously and was similarly abrupt and dismissive. No explanation was given other than "Well, mistakes happen." I was on a business trip and arrived tired after travellinglng some distance. One would hope to rely on an advanced booking to ensure accommodation especially when it had been confirmed a few days earlier.
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