We'd been going skiing on the same weekend every year for the past few years and staying at the Guthega Alpine Hotel. Friends were also there on that same regular weekend so it made sense to stay, and it had the advantage of being (almost) ski-in, ski-out.
This year, the new owners - Matt and Amanda - cancelled our booking without any notice, and spoiled our weekend completely. A six and a half hour drive each direction for two days skiing and they messed one of them up. We had booked 12 months ahead, confirmed 6 months ahead, called 3 days before and then 30 minutes before, but weren't told of the cancellation until after we got there. They had double booked others and had to move out of their own room to accommodate them! The place would benefit greatly from improved processes.
The place is fine though a bit run down, with fairly ordinary rooms but great views, and a restaurant and bar downstairs. Restaurant food was quite good.
To their credit, they organised for us to stay at the Smiggins Hotel Chalet, which was 50% more expensive but much better in terms of room condition and facilities. We know where we will stay next year!
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