We were a family of 4, We were Instructed like Children as soon as we checked in. Things were broken like towel racks etc, no glasses in room to get a drink of water. Towels, Pillows and Glasses in short supply and had to argue with staff to get these thing. We only had our rooms looked at once in 7 days. While food was really nice, we were hassled for eating Meals we hadnt paid for and found the staff less than friendly , rather tellling us all the problems rather than fixing them. A few simple hospitality manners would have gone a long way , The Mattherhorn appeared to be rundown with alot of the games room equipment broken and the bar area old and looked dirty.
- Also Known As:
- Matterhorn Hotel Perisher Valley