This was meant to be a special occasion for my elderly mother who is 86 years old. It was my Dad’s anniversary of when he passed and my mum wanted to make a special pilgrimage to one of their favourite places they enjoyed when my dad was still alive.
Instead of a four star deluxe room with a private balcony that I had paid for we were placed in a 2 star conjoined like cabin room. It was not part of the Peninsula Nelson bay hotel but over the road at a very busy intersection that was dangerous to cross and no pedestrian crossing.
When my mother complained to the manager Mark, she felt like he treated her like an imbecile. He seemed to shout it at her that the other rooms had stairs and he did not seem to listen to her tell him how dangerous the road was to cross when we went to the dining room for breakfast etc.
Stairs would have been preferable for my mum than this very busy intersection crossing.
(There were just as many rooms downstairs as there was upstairs).
Our 2 star budget room was next door to a group of rowdy workmen who sat outside our conjoined rooms socialising. The workmen were friendly enough, just very noisy, especially when the windows needed to be left open to eliminate the stuffy smell in the room.
The only alternative I was given by the manager (Mark) was to pay an additional $150 for an upgrade. There was no reimbursement whatsoever for the downgrade.
I have never encountered such appalling treatment and negative attitude anywhere as we received from the management at the Peninsula Nelson Bay. Manager (Mark) informed me he was acting under strict instructions from the owners – ‘a group of lawyers’. Perhaps he was trying to intimidate me with the words ‘a group of lawyers’ – he gave me their contact details – but my email was answered by Mark himself only. Funny that!
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- Also Known As:
- Nelson Bay Peninsula
- Peninsula Nelson Bay Port Stephens