Travelled to Nelson Bay from New Zealand and met up with Australian based family. Booked Landmark through our travel agent as it was advertised as having wonderful views of the Bay. When we booked in we discovered that our view was of the golf club carpark and not of the bay. Receptionist that evening was unable to help with our complaint and said to see the duty manager the next morning. The man on reception the next morning was most unhelpful and really didnt care the we were so disappointed at our room allocation. He said that New South Wales Holidays who our agent booked through only had an allocation of the back no view rooms. If I had wanted a room with no view I would have booked a cheap motel not paid top rates. What was intended as a treat for my Australian family turned out to be a major disappointment and although we really like the area we would not stay ay Landmark again and would not recommend this property to travellers especially if you are booking through a travel agent.
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- Also Known As:
- The Landmark Nelson Bay Hotel Nelson Bay
- Landmark Hotel Nelson Bay
- Landmark Nelson Bay
- The Landmark Nelson Bay Port Stephens