Booked online… then rang to confirm booking, I spoke to a lady, who didn't know how to use the system, couldn't check my booking, said she would get someone to ring me back and didn't,
I was also told that the rooms would be serviced everyday, which latter found out at check in they are not. when I asked if there is mini bar available in the room she said yes, latter on found out, there is no mini bar, no restaurant, no bar, no public area. no signage of the hotel on the road, no room service available, rooms smelt disgusting, was not clean dusty everywhere, very unwelcoming, beds felt like concrete to single beds put together…. and the restaurant adjoining the hotel was gross, they said full buffet breakfast… was no cereal, no yoghurt, no fresh fruit, instant coffee… hot buffet was gross, dinning room was not to brag on either, Im also a hotel Manager so i know how busy and stressful it can get but this is no excuse. it is not a resort just because it has a pool.
I will not be staying here, ever again. was a waste of time.
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- Also Known As:
- The Landmark Nelson Bay Hotel Nelson Bay
- Landmark Hotel Nelson Bay
- Landmark Nelson Bay
- The Landmark Nelson Bay Port Stephens