Would not return here. Service terrible. Staff I encountered clearly would rather be somewhere else. A guy called Chris on reception lost my reservation - luckily I called before we left Sydney. Didn't seem bothered about my confirmation from booking.com and $600 non-refundable fee. Just repeated my reservation not on his system. Phone on answering machine (11am on weekday) when booking.com rang to sort out. Was only sorted out by booking.com chasing and reconfirming my booking, after 40 minutes of calls in total!! Just the start. My portable wifi didn’t work (bad vodafone coverage in this area). I called reception to see how much Landmark charge for Internet (as advertised, paid only Internet). Was told by a male (perhaps Chris again?) "Wouldn't have a clue. We don't provide it, it comes from an outside company." I questioned that staff should surely know how much they charge for such a basic service? Repeated "Wouldn't have a clue how much it is. We don't do it." Was advised to log on to Internet connection(?), create an account and then find out how much I was to be charged. Unhelpful and rude to boot!
Room furnishings were tired, in need of repair and cleaning. Bathroom fittings dirty and mouldy. Toiletries in (dirty) dispensers on wall. shampoo and soap empty. Bedroom walls paper thin. The second bedroom in 2 bedroom apartment had no windows or natural light, but a strange corridor leading to vented metal door to walkway, could hear everything everyone said while walking to/from and waiting for lifts!
Kitchen also old, tired and tiny hotplate not working. High quality signs warning if kitchen not left exactly as found $35 cleaning fee would be automatically charged. No room service, reception hours limited. front doors close at 9pm.
The view from our room was very good however (though only from some rooms according to other reviewers). On site restaurant ridiculously overpriced, and according to reviews awful food!! Wish I'd read tripadvisor first, there was a reason this was the only place with vacancies for the Australia day weekend!
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- Also Known As:
- The Landmark Nelson Bay Hotel Nelson Bay
- Landmark Hotel Nelson Bay
- Landmark Nelson Bay
- The Landmark Nelson Bay Port Stephens