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“NOTHING WORKED!!”
Review of Cote D'Azur

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Cote D'Azur
Ranked #7 of 16 Hotels in Nelson Bay
Certificate of Excellence
Reviewed March 10, 2014

We recentley stayed in appartment number 22, the air conditioner was broken the exhaust fans in the bathrooms wouldnt work, there was no vacume to clean up before we left and the treadmill in the gym was aslo broken!! The icing on the broken cake was the lift broke down and we had to use the fire stairs for our entire stay which was 4 flights of stairs with 2 young children!! The young lady at the front desk was lovely to deal with but the Manager himself was very rude and unhelpful!!
Not a pleasent weekend stay for us at all!!!!

Room Tip: Make sure you ring and check that things are working BEFORE you book!!!!
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  • Stayed: March 2014, traveled with friends
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1  Thank Skye G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradsplace, Manager at Cote D'Azur, responded to this reviewResponded March 15, 2014

Hi,
Just a quick note to let everybody know not every day things go to plan.
As I explained to this guest and many before, the fan unit is located centrally in each apartment so one fan unit exhausts 3 outlets thus minimal noise.
The vacuum cleaner was replaced the day of check out (brand new) on a Sunday.
The treadmill in the gym is broken but replacement it is under the control of the Owners Corp.
While the lift was down with a failed lift motor, this was not caused by a nasty manager with a screw driver, wear and tear as explained a number of times!
I respect your review and we have now fixed nearly all of your concerns, would you be so kind to acknowledge you received your $100.00 compensation payment that we refunded.
Thank you
Kind Regards,
Brad

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99 - 105 of 157 reviews

Reviewed February 27, 2014

I recently booked apartment 25, a two bedroom apartment with ocean views. Our stay was so relaxing. The complex is located in a very accessible area as it is in the centre of Nelson Bay, right next to the Coles.

Our apartment was very large, with two bathrooms, a well equipped kitchen, foxtel and comfortable bedding. The view is so tranquil and the positioning of the apartment allows you to enjoy it either from the balcony or living area.

The only negative for this apartment is that the aircon did not work, which really bothered us during the night as it was summer.

Would definitely return to the complex!

  • Stayed: February 2014, traveled with friends
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4  Thank mikicak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2014

Great apartment. Very large 3 bedroom apartment, main bedroom with en-suite, kind of a parents retreat, away from the main but still highly accessible to the rest of family. Plenty of room, large balcony. Everything you could possibly need though there was not a champagne glass in sight, that was soon taken care of with a call to reception and 6 were supplied. Very Good. Kids loved the pool and close proximity to all attractions. Coles supermarket just a few meters away and Liquor shop close too. Restaurants and Marina very close by. This family's only concern was the carpark. The heat coming from the units in there was cloying. Myself having a breathing issue that heat was debilitating. Somehow the aircon also didn't reach the main bedroom adequately. Remember this was one of our hottest summers in years..All in All I would return and hope to be able to enter and exit without going into the garage. More investigation needed at another time. Staff were not working it being the weekend. If they were I may have worked out how to bypass the carpark and also the stairs to the pool which I don't do because of a breathing issue.

Room Tip: We were in room 18 had a great balcony and views over the bay.
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  • Stayed: January 2014, traveled with family
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1  Thank irene12351
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 7, 2014

I booked a 2 bedroom apartment for my friends and my boyfriend and we got a free upgrade to a 3 bedroom apartment! It was awesome as originally my friends were happy to share a room but then they got their own room. The apartment was well sized, had all the things we needed and was very comfortable and close to everything we needed; restaurants, bottle shop, grocery shop etc.

  • Stayed: October 2013, traveled with friends
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1  Thank JessFong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

Apologies for the very late review, we have just decided to review all of the places we have been to so far together. We took my boyfriends mother here for 5 nights in April 2012 for her birthday and this place exceeded our expectations, from friendly staff to a superb location, we had a very spacious three bedroom apartment near the pool. It had a very homely feel about it and was extremely accessible and convenient. It was a very safe and secure location in close proximity to all of the best local shops, restaurants, supermarket, town centre and Nelson Bay Marina. The manager was extremely outgoing, friendly and amenable. We would definitely stay here again and recommend for others to do so too.

  • Stayed: February 2013, traveled with family
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1  Thank RWCB01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

First time we stayed at this accommodation besides the Foxtel not working, and the deck was in need of repair this was a great place to stay. Views, parking, proximity to City and all the cafés and Coles just perfect.
Just needs a better check in process for parking on arrival other than that Brad and staff were excellent, booked again for next year. Brads recommendations we also on the Money.

Stayed: January 2014, traveled with friends
1  Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2014

As the complex is a strata title complex, I presume that different apartments would attract a different rating/review. I also presume that higher level apartments would rate better for a variety of reasons.

However, the above presumptions were of no value to us, who stayed in unit 40, on ground level.

The unit is grossly neglected in terms of maintenance.

Some of the most notable issues were as follows:

1. Cockroaches infestation

We had to chase and kill cockroaches on multiple occasions. These were large American cockroaches, which lived and grew in the unit, as opposed to black German cockroaches, which come from outside.

2. Balcony overtaken by weed and generally very filthy

The balcony/courtyard, covered with concrete tiles, has weed as high as 20-30cm growing all over it. Not just around the edges, but through the middle of it as well. Anyone with any experience with these issues would know that it takes many months of neglect for weed this high to grow out of concrete tiles in a block of units surrounded by concrete.

In addition there were also multiple cigarette buts on the balcony when we arrived, along with other accumulated dirt.

3. Cobwebs throughout the apartment, including in the bedroom, with spiders, of course, of which we killed a few.

4. Musty/unventilated smell inside the apartment. The apartment does not have any fly screens, so it is difficult to properly ventilate it without risking more pests joining the party.

5. The dishwasher not working

6. Some light bulbs were out and I noticed that there were many spare light bulbs in the unit. I presume that the management relies on the guests to replace light bulbs, instead of doing it themselves.

7. Some other things that I would not necessarily complain about, but would like to note is that this unit does not have WiFi (welcome to 2014), does not have cable TV, does not have multiple TVs, does not have a hair dryer, does not have anything fancy about it.

As I said, I would not necessarily complain about the things listed in item 7, however it helps to put things in perspective in the sense that not much money is being spent on this unit at all.

In fairness, I must say that the location is excellent and central and the unit was spacious.

If only the management, that is, the cleaners, spent as much time cleaning the unit as my wife and I have, this would be another positive review.

This unit cost just shy of $300.00 per night, which one would understand if there were no issues raised above. However, we paid that to enjoy a clean, pleasant apartment, not to train for a pest exterminator or to hone our cleaning skills, which we can do at home for free.

I would also add that, despite travelling fairly extensively and having stayed at various types of accommodations both in Australia and overseas, I do not recall ever having to deal with cockroaches in any type of paid accommodation.

Now, judging on the responses to previous negative reviews, I expect that Brad will respond along the lines that the weed was taken care of this afternoon and that he is surprised by our review.

On that note, during our stay we witnessed another family complaining to the caretaker/manager about cockroaches in their unit, so it is definitely not just the apartment we stayed in.

With respect, I would suggest that the management's time would be better utilised by cleaning and maintaining the apartments. They can start with unit 40. If the situation is that most units are fine but only a few have issues, then there would be even less excuses as to why there are any issues at all.

A bit of cleaning and maintenance would ensure that there are no negative reviews at all as this complex has great potential, if there was someone to realise it.

Room Tip: Inconsistent apartment quality. Avoid ground level apartments, if not the entire complex.
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  • Stayed: December 2013, traveled with family
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1  Thank Dario R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradsplace, Manager at Cote D'Azur, responded to this reviewResponded February 7, 2014

HI Dario,
We thank you for your review.
Visitors to Cote D Azur are made very much aware when they book as to who manages their holiday apartment. We as (on-site Managers) manage 35 apartments, there are 5 or 6 are Managed by outside Real Estate Agents, one being Unit 40.
It is very common to have guests who stay in these apartments come into Reception and sometimes "very animated" describe on what they have found upon arrival to their holiday accommodation only to be devastated to find out that we can not help them and only to be advised to go back to your Managing agent somewhere down the street and shed their concerns with them.
What you experienced on your holiday is very Common to any complex that has outside agents operating in them. The outside agent has very little interest in these apartments because this is not their only form of holiday rental, some have in excess of 200 other properties to manage outside of CDA.
On-site managers invest in their properties and business (more than any other owner in the building) as this is their only form of income and for that very reason, in the eyes of the On-Site Manger and his wife, the place has to "sparkle".
All the cleaning and maintenance issues you speak of are NOT our responsibility and we are not permitted inside any these outside managed apartments.
A couple of points that may wish to consider when you book your next holiday at CDA.
We supply all linen (except beach towels) Outside Agents do not!
All of our cleaning staff are employed by us and Overseen by my wife, not contract cleaners who get paid on how many they clean. So the cleaning standard suffers.
The bottom line is, when ever you book a holiday in a complex like ours, ask the question and if they have On-Site Mangers and book through them, as I said, they have a vested interest in your holiday and they want good guests back!
Please note - we spray for cockroaches regularly so I guess they live where they do not spray!
I will copy and paste your review to Port Stephens Accommodation in an email so as the managing agent they may wish to contact you and forward the review on to the owner

Regards,
Brad Tudor
On-Site Manager

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Additional Information about Cote D'Azur

Address: 61 Donald St, Nelson Bay, Port Stephens, New South Wales 2315, Australia
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Port Stephens > Nelson Bay
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Nelson Bay
Price Range: $138 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cote D'Azur 4*
Number of rooms: 54
Official Description (provided by the hotel):
Cote D'Azur is located in the heart of Nelson Bay. This modern resort being 9 yrs young with all the modern facilities one would expect. All apartments are fully self contained, most with wonderful views of the Bay. Our location means it is only a short walk to all the restaurants, shops, new state of the art Woolworths and the world class d'Albora Marina. Cote D'Azur really is the place to "stay in the bay" especially now that the Resort has been refreshed with new bbqs, pool deck and umbrellas for our guests comfort. Heated pool, Gym, Sauna... The list goes on and on! ... more   less 
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Also Known As:
Cote D'Azur Nelson Bay, Port Stephens

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