Very disappointing experience. Although the view was great, the customer service and lack of honesty regarding what was covered in the cost ruined the entire experience.
We were promised a "sumptuous" breakfast. To our disgust and disappointment this consisted of two tablespoons of yoghurt, a small container of milk, three tablespoons of muesli. When we requested that the eggs and other goods from the "sumptuous" basked be delivered, the muesli jar was topped up and no other breakfast delivered. We spent four nights there and did not get a change of towels or sheets. At the cost of $400 per night this should be the bare minimum of service delivered. After three days we had to request
a change of towels which was done grudgingly.
In summary, if you are just after a nice view then you will be happy.
If you expect good customer service and promises to be kept find another place in Byron Bay. There are numerous alternatives with hosts who actually care about your comfort and are honest. We trusted
that the hosts at Koonyum Retreat would deliver on their promise (which they sold VERY well) and were incredibly disappointed.
- Official Description (provided by the hotel):
- Our private, award winning sanctuary is nestled among billowing eucalyptus with stunning panoramic ocean views. Perched on the edge of an amazing cliff, Koonyum Range Retreat offers ultimate rejuvenation and the perfect escape. Breathtaking ocean views across rolling hills, and beautiful sunrises in the privacy of your very own sunlit villa or studio, are just the beginning. Here time flows to the gentle pulse of nature. Koonyum Range Retreat is nothing short of spectacular. Just far enough away to be secluded, but only a short distance to both Byron Bay and Mullumbimby, our retreat is ideal for a romantic getaway, honeymoon, fun adventure, or a rejuvenating rest, where you can escape your busy life to enjoy special moments. Our 3 luxurious boutique villas and studio are suited to couples looking for that extra special romantic getaway or honeymoon, or singles looking for a self-indulgent break. We also have a beautifully appointed private studio located below the Main House next to the Infinity Pool with it's own separate entrance. Each villa has beautiful Japanese inspired red cedar interiors, providing a luxurious haven within cool Mediterranean style rendered walls, beautiful bedrooms, and spectacular views from your very own privately heated mosaic or sunken deck spa. Our poolside studio features rendered walls, marble flooring, kingsize bed, beautiful views and is fully self contained with it's own balcony area. All of our villa guests are invited to use the stunning infinity pool and gazebo perched on the edge of an amazing cliff. The panoramic mountain range, complete with waterfall and ocean views, are some of the most spectacular to be seen anywhere in Australia. At Koonyum Range Retreat we can also provide the experience of delicious gourmet dining and relaxing treatments, all in the privacy of your very own villa. All rates include a Gourmet Breakfast Hamper. ... more less
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