Having booked to stay at the Outrigger in Mollymook as our very first holiday as a family, we were very disappointed once we arrived. We had travelled 8hrs to stay there and arrived to find a very dirty entrance and stairs, hair on the bed linen, hair in the bathroom, hair hanging from the railing and cigarette butts on the balcony.
I called the lady who i booked our accommodation through to explain that it was not good enough and that we wanted our money back. She was very rude and defensive about the complaint that i had. I was informed that i would lose my deposit as it was an inconvenience that she would no longer have a booking, what about us who had no where to stay but in a dirty apartment! I was in disbelief.
I would never go back nor recommend this accommodation to anyone.
- Official Description (provided by the hotel):
- Stylish & Modern Apartments fully self contained including modern appliances, LCD TV home theatre system, dishwasher & gas bbq. All linen supplied 1, 2 or 3 bedroom apartments available. Only short stroll to Mollymook Beach, Golf Club & Ocean side Golf Course. Stay 3 nights or more and receive a special rate. Book with us now. We would love to see you! ... more less