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“Clean, comfortable and friendly, helpful staff”

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Best Western Grand Country Lodge
Ranked #2 of 5 Hotels in Mittagong
Certificate of Excellence
Canberra, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Clean, comfortable and friendly, helpful staff”
Reviewed December 1, 2013

I stayed here in November 2013 for one night. The staff were friendly and helpful. They recommended a local restaurant for dinner. We felt very welcome and they even showed us around when we arrived. The rooms were clean, quiet and comfortable. I would recommend this hotel and had a lovely stay here.

  • Stayed November 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank N S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muskfire01, Manager at Best Western Grand Country Lodge, responded to this review, December 6, 2013
The team at the Best Western Grand Country Lodge would like to thank you for your review of their motel. Its very pleasing to hear that all your expectations were met and that you had a terrific stay. Please have 'Many Happy Returns' and a happy and peaceful Christmas.
Regards,
The Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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191 reviews from our community

Traveler rating
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    24
    4
    0
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level Contributor
83 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 11, 2013

What sneaks this hotel up from three and a half stars to four is the excellent service.
The hotel is comfortable without being luxurious, sparkling clean and has free WiFi.
Interesting to note that at breakfast the homemade bread disappeared in a flash while the boring commercial loaves were barely touched. More homemade bread and some plain yoghurt would have been welcome.
Happy to stay here again.

Room Tip: Best to have a room not facing the road.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank carilloneur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muskfire01, Manager at Best Western Grand Country Lodge, responded to this review, November 18, 2013
Hi Carilloneur
Thanks for your review, Your review is very important to us. We are extremely pleased to learn that we have met your needs and expectations in true Best Western tradition. We trust you will have, Many Happy Returns!
Regards,
The Team @ Best Western Grand Country Lodge _ Mittagong.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 5, 2013

I can't say enough about this motel. Stayed 3 nights while my parents were moving house and would highly recommend. Would stay here again in an instant. The property is on the highway but very little traffic noise, and I had a room facing the road. Comfortable rooms and great service. Nothing was a problem for the staff but one highlight has to be mentioned. When checking in, we discovered that our rooms were on the second floor. My Dad is in his late 70's, has a bad knee and hence issues with stairs. When I mentioned this to David, the proprietor, he not only changed our rooms to be on the ground floor, but arranged an accessible room so it would be easier for my parents. This had not been requested on booking as they just did not think of it.
I decided to stay an extra night and again, this was no trouble.

Room Tip: If you are a light sleeper try for a room away from the highway, but I did not have any issues. Rest...
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  • Stayed August 2013, traveled with family
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Helpful?
3 Thank OzzieinLA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canberra
Level Contributor
61 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 1, 2013

Customer service is excellent. Bruce showed us to our room and hotel when we arrived. Location is good. Close to the city centre. We stayed upstairs in an executive double room. You can hear the traffic from your room though we did stay on a Saturday night. There is central heating over winter. Lovely hotel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank JA1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 19, 2013

From the moment we walked in the service was outstanding. The host David showed us round the hotel, the after hours exit and entry, the breakfast set up, how the heaters worked in the room and was happy to bring us plates and cutlery when we went and got takeaway. Couldn't fault the service.
Bed was nice and the bathroom was a good size and the heater in there made all the difference.

Well worth it and for the price it was a bargain.

Only issue was the walls being a bit thin, could hear the guy next to us talking on his phone quite clearly.

  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank TheFoot11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 18, 2013

We stayed one night while in the highlands celebrating a friends birthday and have to say were so impressed. We have stayed at several "exclusive" boutique hotels in the area and have to say this place is on par for quality and service. The room was huge bright and airy spotlessly clean and a stones throw from everywhere we needed to go. The owner was lovely and breakfast was great..
We will definitely stay again

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KC000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australian Capital Territory, Australia
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 20, 2013

I had to stay whilst working two night shifts on a Friday and Saturday. Sleeping during the day was no problem. Very low noise despite being on the main road. Arriving back in the morning found staff cleaning and asked if anything was required for the room. Arrival was well handled by very courteous staff. Shown to room which is a first! Easy night time access via side door activated by room keycard.
Top location close to shops and restaurants. Restaurant looked very comfortable but, sadly, not in a position to try the menu. Room was in excellent condition and very comfortable. All the trimmings supplied. All in all highly recommended.

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
2 Thank Mickthepom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Grand Country Lodge

Property: Best Western Grand Country Lodge
Address: 60 Main St, Mittagong, New South Wales 2575, Australia
Location: Australia > New South Wales > Southern Highlands > Mittagong
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Room Service Spa
Hotel Style:
Ranked #2 of 5 Hotels in Mittagong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western Grand Country Lodge 4*
Number of rooms: 23
Official Description (provided by the hotel):
The BEST WESTERN Grand Country Lodge is a warm, friendly accommodation choice and reminiscent of a Bed and Breakfast in style and atmosphere. With internal access to your room via wide corridors, we offer a secure, comfortable stay. We are in the delightful Southern Highland region and close to some of nature's best in Fitzroy Falls and Kangaroo Valley. The trendy shopping of Mittagong, Bowral, Berrima and other small villages is at our doorstep. Come and enjoy. ... more   less 
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Also Known As:
Best Western Mittagong
Mittagong Best Western

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