Love Merimbula - loathe the Black Dolphin! I am not sure where to start - we just had such terrible stay.
The beds need replacing immediately. Both myself and my partner felt like we were sleeping in a water bed! Even the smallest of movements during the night were felt by the other.
The air- conditioning (seems like this might be the only difference between the standard and deluxe rooms) was so noisy that the luxury of any sleep was either taken away by the state of the bed or the noise of the air-conditioning. I am not over exaggerating here - it felt like you were sleeping next to a noisy old generator! So, neither of us slept at all well.
It is hard to describe the on-site manager other than saying that, technically, efficient enough however just had a ‘don’t really care' attitude. I would therefore rate customer service as poor.
The pool was OK (small) but the pool area itself is in need of a makeover and, I felt, not particularly inviting or well maintained. I think someone might have used incorrect chemicals that had caused discoloration on the bottom of the concrete pool surface. We did not use the spa as I - there were some broken tiles at the time.
Overall we were very disappointed and would never return - ever! I do note some positive reviews on this site. However, make sure you consider all reviews before booking. If we had of been able to get a good night’s sleep - even once- then I may have felt a little more positive. However, looking at review for other places around the same price I would not ever take the risk of booking Black Dolphin.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Hotwire, Priceline, TripOnline SA, Orbitz and Cheap Tickets so you can book your Black Dolphin Resort Motel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.