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Peppers Bale Salt
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Reviews (123)
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All reviewspepper saltprivate poolseasons restaurantbedroom apartmentpeppers resortcheese plattertop floorlarge balconyspa suitenespresso machinebyron baygreat resortfull kitchenbottle of champagnethe penthouserelaxing stayking bed
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78 - 83 of 123 reviews
Reviewed September 9, 2012

We stayed in a 2 bed apartment in the Peppers Bale with our two young children and were really pleased with the quality of hotel accomodation, and housekeeping. L'Occitance toiletries, spacious and comfortable rooms and good quality fittings and well equipped kitchen, made it really easy to enjoy the best of hotel accom but the the freedeom of self-catering (if you wished). Access to the beach was fabulous, and the resort amenities were well-kept although a little lacking in atmosphere and service. The staff and management could benefit from a bit of experience in other world holiday destinations to see how much more service and attention can really add to a top class resort. All in all - the Bale suited our requirements, and was well kept, and the situation on the beach is superb. But it wasn't a world-class resort holiday.

Room Tip: Nearer the beach is better. But all Bale rooms have some sort of beach view. Some rooms suffer a bit of noise from cars.
  • Stayed: October 2011, traveled with family
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Thank VictoriaK007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian_Sillars, General Manager at Peppers Bale Salt, responded to this reviewResponded September 13, 2012

Dear VictoriaK007,

Thank you for taking the time to provide feedback on your recent stay at Peppers Bale.

I am delighted that you enjoyed the quality of the rooms and the amenities. Thank you also for your review of the housekeeping service, I will be sure to share this with the team.

I thank you also for your constructive feedback on the front of house service. Our Bale resort is operated from the Peppers complex during the quieter winter months and a dedicated team of professionals are on hand 24 hours should you need any assistance. I certainly do apologise that this did not meet your expectations.

I do hope we get the opportunity to welcome you again soon to Peppers Bale Resort.

Warm regards,

Damian Sillars

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2012

We were disappointed. No welcome at reception ... In fact no one at reception our whole stay! Would have received a warmer welcome if we rented from a local real estate agent. Apartment is very nice but could do with more mod cons eg wifi, coffee machine, iPod dock. Went to Golden Door but also a disappointment - short massage, hard non adjustable tables and masseur hopped in the steam room afterwards! I don't think so! Overall, a nice apartment but not blown away, and certainly no attempt to connect with or care for guests.

Stayed: July 2012, traveled with friends
Thank R W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian_Sillars, General Manager at Peppers Bale Salt, responded to this reviewResponded July 30, 2012

Dear R W,

Thank you for taking the time to provide feedback regarding your recent experience at Peppers Bale Salt.

As a large multi resort complex, the reception area has been designed to operate from the Bale reception during peak periods and the Peppers Salt Resort and Spa reception during quieter winter months; I offer my apolgies that you felt the welcome was not appropriate.

I will certainly take your feedback on board regarding the mod cons you have mentioned and liaise with our owners to gauge their interest; we have just started to add docking stations to the resort rooms at Peppers so this could be a great option for our Bale suites also.

I will pass through your feedback to the independantly run Golden Door Day Spa on your behalf.

Once again R W thank you for taking the time to provide feedback, I do hope we can welcome you back to Peppers Bale Salt in the near future.

Best regards

Damian Sillars
General Manager

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Reviewed July 17, 2012

Apartment was very, very spacious - luxurious and balcony was also large and felt private from other room balconies. Beds were so comfortable and kitchen was user friendly and offered options for self-catering. Secure accommodation - carpark and doors only opened into lobby using room key after 9pm or so.
Buffet breakfast and Seasons was delicious - plenty of variety.
Highly recommend for families (or couples/groups) wanting a 5star apartment to relax and enjoy!

Room Tip: ask for a beachfront room or park view....
  • Stayed: July 2012, traveled with friends
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1  Thank P812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian_Sillars, General Manager at Peppers Bale Salt, responded to this reviewResponded July 30, 2012

Dear P812,

Thank you for taking the time to provide feedback regarding your recent experience at Peppers Bale Salt.

It's great that you enjoyed the apartment and it was suitable for your needs; I thank you for your feedback regarding Season restaurant also.

I do hope we get the chance to welcome you back to Peppers Bale Salt in the near future.

Best regards

Damian Sillars
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2012

We stayed just one night, but the service was very personalized and great.
The apartment was stunning with more than enough spaces for our family of three. The only setback was the view which overlooked car parking.
The pool area looked beautiful, however, the spa was out of order unfortunately. Therefore, we used the pool area of the nextdoor property ( Peppers Salt Kingscliff) which was crowded.
Overall, very good experience.

  • Stayed: May 2012, traveled with family
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Thank hirominBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian_Sillars, General Manager at Peppers Bale Salt, responded to this reviewResponded July 30, 2012

Dear Hirominbrisbane,

Thank you for providing valuable feedback regarding your recent experience at Peppers Bale Salt.

I'm pleased to read that you enjoyed your night away with great personalised service. It's also great to read that you found the apartment stunning.

The Salt Park is the feature of the Salt precinct and this is the focal point of our marketing, I'm sorry you did not enjoy the views.

We do look forward to welcoming you back in the near future.

Best regards

Damian Sillars
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2012

Stayed here with some work colleagues in the 3 bedroom penthouse. What a place! Absolutely beautiful. Everything is high spec. Each bedroom has it's own ensuite. Immaculately presented. Beds are very comfortable although pillows were a little on the high side. Great roof top deck. Very private and also very quiet. Pool looks beautiful at night. Lobby has great coffee machine but couldn't work out how to use it! In the morning they had complimentary pastries which were a delight. I wish I could live here!

Room Tip: 3 bedroom penthouse overlooking the ocean.
  • Stayed: June 2012, traveled on business
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Thank Kate A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Damian_Sillars, General Manager at Peppers Bale Salt, responded to this reviewResponded July 30, 2012

Dear Kate A,

Thank you for taking the time to provide feedback regarding your recent experience at Peppers Bale Salt.

I'm very pleased to read that you enjoyed your experience here along with the great feedback you have provided regarding the Penthouse suite

I do hope we get the chance to welcome you back again in the future.

Best regards

Damian Sillars
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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