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“simply amazing stay”

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Terralong Terrace Apartments
Ranked #1 of 11 Specialty Lodging in Kiama
Certificate of Excellence
Sydney, Australia
1 review
“simply amazing stay”
Reviewed February 17, 2014

wonderful place to stay, very clean neat and tidy place, family friendly , right in the heart of Kiama close to everything , very nice team and manager so helpful would love to go back again and would recommended to my family and friends

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caroline2720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candy A, General Manager at Terralong Terrace Apartments, responded to this review, April 1, 2014
Dear Caroline2720

Thank you so much for taking the time to post your positive comments! We are delighted that you appreciated the cleanliness of our property and our proximity to everything in Kiama.

Come back again soon and we will do our utmost to look after you just as well if not better!

Best regards

Candy Andersen, Manager Terralong Terrace Apartments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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157 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 4, 2014

Very convenient for the attractions of Kiama and Jamberoo. The manager was very helpful and gave us discount vouchers for good local eateries. The 3 bedroom apartment on the top floor at the rear was spacious and well furnished and quiet. Shopping for meals was easy with the shops within a short walk.

Room Tip: Apartments at the rear away from the street are the quietest.
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frances R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candy A, General Manager at Terralong Terrace Apartments, responded to this review, February 7, 2014
Dear Frances R

Your review of our apartments is very much appreciated - thank you!

Good to see that you liked our proximity to local eateries and shops and you are quite correct in pointing out that the apartments at rear of the complex are generally the quietest, but some guests may prefer the distant water views and overall outlook from the rooms closer to the front - this is of course a question of personal preference.

Best regards
Candy Andersen
General Manager Terralong Terrace Apartments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
Reviewed February 4, 2014

My family stayed in the apartment number 6. The rooms were very spacious and very clean. It was quiet and the kitchen was very good. My 3 month old loved the balcony view very much. The apartment is very close to the tourist location. Excellent service. Very good spa tub in the bath. Only draw back is that there is no lift. Over all an excellent place to stay.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vardhani S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candy A, General Manager at Terralong Terrace Apartments, responded to this review, February 7, 2014
Dear Vardhani S

Thank you for posting your review! We are happy that you enjoyed the space, cleanliness and quietness of our apartments and of course our customer service upon which we pride ourselves.

I agree that the lack of a lift is a slight drawback but, due to the small size of our complex and its design/layout of two x separate "blocks", the cost of installing and maintaining 2 x lifts is prohibitive when there are only two levels/floors to negotiate and when guests may avoid stairs altogether by requesting a room with level access to the street (yes, we DO have several apartments with level access to street and 1 x 3 bedroom apartment with disabled/wheelchair access). The other positive aspect of not having a lift is that we all get to keep just that bit fitter while those guests who have "dicky" knees or hips have the option of the level access rooms!

Thank you once again for your feedback and we look forward to seeing you again soon!

Kind regards
Candy Andersen, General Manager Terralong Terrace Apartments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level 6 Contributor
103 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 30, 2014

We stayed for a week's break.

Positives are the location, which is right in centre of Kiama, close to supermarket & restaurants, the beach etc. Also the pool is great - they have a separate pool for toddlers and swim toys for the kids - very thoughtful. The rooms are very clean and well stocked with all things self catering, including a microwave, dishwasher, washing machine and dryer. These all make a positive difference.

Negatives are the bedrooms which are both hot and back onto the supermarket. So, if you have the window open at night (which you need to it was hot), you get woken up with truck noise first thing in the morning. I would recommend air con for the bedrooms, or at least a second air con unit that reaches the rear of each apartment. The other (minor) negative was the amount of plastic notes everywhere - it was very off putting upon arrival as it seemed almost everything had a note/instruction attached to it. For the class/level of accommodation, the amount of plastic notes was a bit over the top. Great as it shows the place is well managed, but there is a level at which information belongs in a booklet, and not on every wall.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarahNZ_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candy A, General Manager at Terralong Terrace Apartments, responded to this review, February 7, 2014
Dear SarahNZ_12

Thank you for taking the time to post your review of. We are happy that you appreciated the positive and popular aspects of our accommodation such as our location, pool, cleanliness and amenities.

We also appreciate your feedback on the negatives, but feel that we owe readers some clarification on these points.

Firstly, re lack of aircon in bedrooms - there are three main reasons as follows that we have chosen not to install aircon in the bedrooms:
1) As you know, we have reverse cycle aircon in the open plan lounge/dining/kitchen area and wall fans in all bedrooms and we have found over many years that, provided that guests keep all windows and doors closed and bedroom drapes drawn during the summer days to block out the heat of the sun, then the combination of the aircon and the fans in bedrooms generally keep night temperatures down to allow a comfortable sleep. Unfortunately, some guests forget that they need to make a choice early in the day and at night to either keep all windows and balcony doors closed + drapes drawn, then wonder why the bedrooms are hot at night.
2) Expense of installing, running and maintaining all the extra aircon units - mainly rising cost of electricity as the design of our complex makes solar panels unfeasible - when in reality, the hottest summer temperatures in Kiama rarely last for more than a few days of the year. We are blessed with a very mild climate here on the South Coast of NSW.
3) Unsightlinessof exterior aircon units/boxes on exterior walkways.

Secondly, re the plastic notes - we have only two of these, one in the bathroom being a diagrammatic request to guests to refrain from using the spa bath between 11pm and 8am and one on the kitchen wall - certainly not on every wall as claimed. The small sign on the bathroom wall next to the spa bath was put into the bathrooms on the suggestion of a number of guests who had been disturbed by neighboring guests having spa baths at 2 or 3am and has been welcomed by many visitors who have actually thanked us for encouraging consideration amongst fellow guests in such a tactful manner! The other note is a polite request for outgoing guests in the interests of hygiene to remove their rubbish on check out and place in the outside bins, but it is a request only, not an instruction.

Thank you once again for your feedback and for highlighting aspects of our accommodation that perhaps needed clarification.

Kind regards
Candy Andersen
General Manager Terralong Terrace Apartments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed January 8, 2014

Just stayed 7 nights after christmas. Booked a 2br apartment, as previous comments, very clean, heaps of room, everything you need. Can walk to so many resteraunts and woolies right next door.
With kids you need to drive to the beach, but there are so many nice beaches in the Kiama area it was good to drive to different ones.
Candy was lovely, I am sure if we a problem or needed something she would've helped us out, but everything was great & we had everything we needed.
We would definately stay here again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candy A, General Manager at Terralong Terrace Apartments, responded to this review, February 7, 2014
Dear Tanya M

Thank you for your positive and comprehensive comments about your stay at Terralong Terrace Apartments! We are very pleased that you and your family enjoyed your stay with us in Kiama and appreciated our central location and the spaciousness of our apartments.

We look forward to welcoming you back sometime in the future!

Best regards
Candy Andersen
General Manager Terralong Terrace Apartments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviewed December 23, 2013

We recently spent 3 nights at Terralong Terrace and were very impressed with the welcome, help with local sights and restaurants, and professionalism of the manager Candy. We had a 2 bedroom apartment which was exceptionally clean - looking forward to the refurb next year!

The apartments are in a central position - very close to the local supermarket, shops, cafes and beaches. We would recommend these apartments to both couples and families. Terrific place to stay.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candy A, General Manager at Terralong Terrace Apartments, responded to this review, December 30, 2013
Dear Rendicot

Thank you for your great review and for recommending Terralong Terrace Apartments to other travellers coming to the Kiama/South Coast area.

Your positive feedback is very much appreciated and we were especially pleased that we were able to help make your stay in Kiama a pleasant and comfortable experience.

Come back again soon... on your next stay within the next 12 months you will be eligible to join our TTWAY (Terralong Terrace We Appreciate You ie the guests!) loyalty club.

In the meantime, we wish you a safe, healthy, happy and prosperous 2014!

Best regards
Candy Andersen
Host/General Manager Terralong Terrace Apartments
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 13, 2013

Our family recently stayed 3 nights at Terralong Terrace and we were very impressed with the friendly service and professionalism of all the staff there. From the time we arrived, Candy was most welcoming and provided every assistance to ensure our stay was fantastic. From recommendations on sights and dining to discount vouchers to local attractions and restaurants, they went out of their way to make our stay memorable. We had a 2 BR apartment and the facilities were excellent and very convenient to the beach, restaurants, shops, and park. Will definitely stay at Terralong Terrace again next time we visit the area.
Regards, Danny and Christina

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Candy A, Manager at Terralong Terrace Apartments, responded to this review, October 27, 2013
Dear Danny G,
Thank you for taking the time to post your feed back about our property and staff on Trip Advisor. We appreciate the comments about our friendly service and professionalism and we look forward to welcoming you and your family again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Terralong Terrace Apartments

Property: Terralong Terrace Apartments
Address: 129 Terralong St, Kiama Municipality, New South Wales 2533, Australia
Location: Australia > New South Wales > Kiama Municipality > Kiama
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Specialty Lodging in Kiama
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Terralong Terrace Apartments 4*
Number of rooms: 16
Official Description (provided by the hotel):
Terralong Terrace Apartments is a small complex of 16 spacious, fully furnished and self-contained serviced apartments in central Kiama on the South Coast of NSW. We provide a range of 1, 2 and 3 bedroom apartments, all with fully equipped kitchens, internal laundries, flat screen TVs, DVD players, huge balconies and most with spa bathrooms. Our apartments are serviced daily and fresh towels and amenities replenished as required. Off-street, undercover, allocated parking is free and we are just a 5 minute walk from the Kiama Railway Station. We are also within a few minutes walk of cafes, restaurants, shops, Harbour, and the main surfing beach. Airport transfers from Sydney International Airport (90 minutes from Kiama) can be arranged on request. ... more   less 
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