Well, we went into the fish and chip shop this Easter Saturday which was heaving with about 20 customers and ordered snapper and chips and a fish cake, only to hand over the cash THEN be told it was a 45 minute wait.
We were hugely disappointed but went away to do some shopping and came back about 35 minutes later, hoping for an early miracle...
No joy, and they said about another 20 minutes as they were on number 61 and we were number 79...
Still, they did action a refund very quickly and were very courteous and polite, so no dramas.
We were just very disappointed we didn't try the fish and chips, as everybody raved about the place... Ho hum!
RECOMMENDATION: Let people know about a 15 minute+ wait BEFORE they order and pay for their food... It isn't a posh restaurant!
Maybe next time we visit we'll get to know... :-)
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