I took my family on a whale watching cruise from Kiama on Sunday 13 July. We were very excited, having read so many positive reviews, but I must caution any future potential customers to NOT rely on the company to give you advice about the experience if the conditions are not ideal. We were told the trip out would be rough, but thereafter it would be suitable for looking for whales. In fact, the trip out was VERY rough. We had children screaming in terror. The boat was airborne off every wave and landed with a hard thump over and over again. It was also wet and I was shaking with the cold. Once we became stationery, there was a lot of roll and swell, and from a near-full boatload of customers, only four people left their seats to look for whales. The rest of us sat there feeling sick, waiting for the whole, horrible experience to be over. I looked around the boat and everyone was just sitting looking miserable. We saw no whales, and no marine wildlife other than seagulls. Upon completion of the tour, no mention was made of the voucher I have since read about on the website. I wrote to the company and suggested in future they advise customers if they are going to have a vile and expensive boat trip, so that they can proceed with information and be informed before they take the risk of going out and having a horrible experience. I have received no reply, which is arrogant and rude.