I am writing to let you know about our heinous experience with the staff and service at the Harrington Ibis river lodge on 31/12/13
It was our wedding night and our groomsman went over to the Ibis to collect our room key and was told we could not have it. I had reserved 5 or 6 rooms under my credit card about 2 months before and each of the guests had called up and paid for their room off their own credit card. My instruction was for my room to be paid directly off my credit card before hand. Not only was the price lifted from $180 to $309 without our knowledge (due to the date, but this was not what we were quoted in the first place by an obviously inapt staff member) but our groomsman was told we could not have our room key until we paid. So my husband LEFT OUR WEDDING RECEPTION to go and be greeted by very rude staff who eventually took payment and gave us our key. Little did we know that my mother had first gone over to also try and get the key and was treated like garbage and then around a corner loudly spoken about by the male manager and the female desk staff.
We then got back to our room at about 12.45am after a very hot and long day and were not able to shower because the hot water had broken down.
The hot water was still not reinstated by the morning and so Glenn and I and all of our guests that had paid $309 for a room were not able to shower. No apology was given to us and no compensation. We were in fact met with the rudest most arrogant passive aggressive woman who told us it was not her problem and there would be not compensation.
Our expereince with this hotel was disgraceful and I would strongly recommend people spend their money elsewhere. We will NEVER be back.
- Official Description (provided by the hotel):
- Set on the banks of the picturesque Manning River, Ibis Styles River Lodge Harrington is the perfect location to relax and unwind. Superbly appointed four star rooms, sparkling pool, and a championship nine hole golf course make us the perfect location for a weekend getaway or that longer break. You can launch your boat for a spot of fishing, stroll along the 3 kilometres of riverbank promenade or spend some time in the national park. Its a place where the whole family can spend time together, doing as much or as little as they choose. In fact once you experience “our slice of paradise” you may never want to leave. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, Travelocity, Cheap Tickets, Cancelon, Hotwire, HotelQuickly and Evoline ltd so you can book your Ibis Styles River Lodge Harrington reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.