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“Ibis Harrington NSW Mid North Coast should be ashamed of themselves”

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Ibis Styles River Lodge Harrington
Ranked #1 of 2 Harrington B&B and Inns
Certificate of Excellence
Laurieton, Australia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Ibis Harrington NSW Mid North Coast should be ashamed of themselves”
Reviewed March 5, 2014

I am writing to let you know about our heinous experience with the staff and service at the Harrington Ibis river lodge on 31/12/13

It was our wedding night and our groomsman went over to the Ibis to collect our room key and was told we could not have it. I had reserved 5 or 6 rooms under my credit card about 2 months before and each of the guests had called up and paid for their room off their own credit card. My instruction was for my room to be paid directly off my credit card before hand. Not only was the price lifted from $180 to $309 without our knowledge (due to the date, but this was not what we were quoted in the first place by an obviously inapt staff member) but our groomsman was told we could not have our room key until we paid. So my husband LEFT OUR WEDDING RECEPTION to go and be greeted by very rude staff who eventually took payment and gave us our key. Little did we know that my mother had first gone over to also try and get the key and was treated like garbage and then around a corner loudly spoken about by the male manager and the female desk staff.

We then got back to our room at about 12.45am after a very hot and long day and were not able to shower because the hot water had broken down.

The hot water was still not reinstated by the morning and so Glenn and I and all of our guests that had paid $309 for a room were not able to shower. No apology was given to us and no compensation. We were in fact met with the rudest most arrogant passive aggressive woman who told us it was not her problem and there would be not compensation.

Our expereince with this hotel was disgraceful and I would strongly recommend people spend their money elsewhere. We will NEVER be back.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • Any
English first
Sydney, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 26, 2014 via mobile

Stayed in the spa suite worth the extra money for the massive balcony stayed for a week was impressed with the staff and the room. The breakfast offered is free with the room and a buffet was delicious. The bed was coftable and room was presented well and very very clean. The food in the pub is excellent very cheap for the portion size. Loved everything about this place will be back.. ohh and it even has a pool

Stayed February 2014, traveled as a couple
Helpful?
2 Thank FullysikTh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 29, 2014 via mobile

Went up to harrigans on the Monday public holiday for dinner with the family. The food was absolute rubbish! I still felt sick hours after and in fact spewed. There was nothing to praise from the food across the table and there was 7 of us. My partner ordered a steak which was overlooked and terrible - a waste of $27. The service was also below par, not friendly and the bar stuff just grunted at you.
There was no music over the speakers our entire 3 hour stay or any form of atmosphere. Dull and boring with crap service.
Can safely say we won't go back and we definitely won't recommend it to anyone.

Stayed January 2014
Helpful?
6 Thank alysha4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Macquarie, New South Wales, Australia
Level 5 Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 28, 2014 via mobile

We had a family lunch here checking out the amenities for a wedding in six months.
Lunch was good pub food,crumbed chicken, steak, fish and chips all off the $12 special menu were all good.
Restaurant staff were ok but the bar staff were very poor. Typical Australian service standards unfortunately.
Had a look at the accommodation and that looks very good for the price so the wedding has been booked. The wedding coordinator was very helpful and attentive.
I will let you know how that turns out.

Stayed January 2014, traveled with family
Helpful?
1 Thank DaveField
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 23, 2014

We stayed here for a wedding and I was very surprised by how resort like this place was! The accom and the views were amazing, the pool was nice and the food, well it was pub food but what else do you expect for an irish pub!? I loved it, we had a great time and i thought it was a wonderful venue, with everything all in the one place. Everyone had a great time and made a good holiday of it.

Room Tip: We had one of the higher graded rooms with a view and they came with a giant patio type space overlo...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hammoyachty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Level 5 Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 21, 2014

Our recent stay at Harrington was everything that we expected, with absolute peace and quiet thrown in! The Ibis Styles/ Harrigan's River Lodge is a small (22 rooms) but very comfortable hotel. Our generously-sized 'King River View' room, had a wonderful view over the Manning River and across to distant hills. The view, itself, was very relaxing, and the whole location peaceful and quiet. Only once (during a Sunday afternoon concert) did we hear any noise from the neighbouring Harrigan's Pub and even then, it was quite subdued. There was a delightful pool area in a garden setting, and the hotel is adjacent to a picturesque golf course, and river-side walks.

The neighbouring Harrigan's Pub serves well-cooked, bistro-style meals that are very well-priced. And there's friendly, efficient service from the staff restaurant, as you enjoy your meal overlooking the river.

The only 'negative' that we experienced was the standard of cleaning. For the price that you pay for your accommodation, we would have expected better. Shelves in the wardrobe were dusty, hair was found on the floor soon after we arrived (not ours), and the balcony was not thoroughly cleaned. Cob-webs, dead insects, bird droppings, etc, littered parts of the balcony floor for our entire stay (a week).

Nevertheless, now that we have discovered this mid North Coast gem, we'll certainly be back.

Room Tip: Rooms overlooking the river, on the first floor, are worth the additional cost. Fabulous views!
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Newcastlediner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Styles River Lodge Harrington

Property: Ibis Styles River Lodge Harrington
Address: Josephine Blvd, Harrington, New South Wales 2427, Australia
Location: Australia > New South Wales > Harrington
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Harrington
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ibis Styles River Lodge Harrington 4*
Number of rooms: 21
Official Description (provided by the hotel):
Set on the banks of the picturesque Manning River, Ibis Styles River Lodge Harrington is the perfect location to relax and unwind. Superbly appointed four star rooms, sparkling pool, and a championship nine hole golf course make us the perfect location for a weekend getaway or that longer break. You can launch your boat for a spot of fishing, stroll along the 3 kilometres of riverbank promenade or spend some time in the national park. Its a place where the whole family can spend time together, doing as much or as little as they choose. In fact once you experience “our slice of paradise” you may never want to leave. ... more   less 
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