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Mercure Gerringong Resort
Ranked #2 of 2 Hotels in Gerringong
Reviewed March 8, 2013

Visiting the resort, I found all the stairwells did not have any lighting when using the stairs at night.
It would be safer if their were lights in all stairwells. I could not see properly when going down the stairs and due to the wet weather the stairs were slippery and dark. I nearly slipped.

View from rooms is overlooking a swamp, marsh, wetlands not the sea. Disappointing and feel it is overpriced for the location. Wear your walking shoes if you want to go to the beach. Take a backpack. It is overpriced for the location.

Room Tip: Roads works going on at that time, can't be helped. Shading over pool area, re- skin cancer awa...
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  • Stayed: March 2013, traveled solo
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2  Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hussein A, General Manager at Mercure Gerringong Resort, responded to this reviewResponded March 26, 2013

Thank you for taking the time to tell us about your experience at the Mercure Resort Gerringong by the Sea.

Please allow me to express my sincerest apologies. Your feedback is very important and we will work through your comments.

Once again, thank you, we appreciate you sharing your concerns.

Sincerely,

Kellie Stapleton
General Manager
Mercure Resort Gerringong by the sea

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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534 - 540 of 730 reviews

An Accor traveler
Sydney
9353
Reviewed March 6, 2013

  • Stayed: March 2013, traveled with family
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2  Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Hussein A, General Manager at Mercure Gerringong Resort, responded to this reviewResponded March 8, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 3, 2013

We stayed at the Mecure Gerringong by the Sea for two nights in early March 2013.

Overall we had a comfortable stay but we were disappointed in the quality of the hotel especially for rates that they charge. If all rooms were like ours (room 211) then the hotel is in need of some serious work.

We did like the fact that there was a kitchenette so we could cook our own meals. That was a definite plus and the fridge/freezer was large enough to store groceries.

Aesthetically we noticed the following:

- A large cut out hole in roof of the wardrobe.
- Tear in the leather lounge which was also a fold out sofa. It was not put back together properly so fell apart if you leant on the arms.
- Dent in the wall next to the bed.
- Large paint chip in bathroom.
- When the lights were turned all the way up (they had a dimmer) they flickered.
- Cupboards did not open very easily they rubbed up against the carpet as you open them.
- The spare linen was dusty so we could not use the extra blankets in the cupboards.

Apart from that it was a comfortable stay. The beds were comfortable and the rooms were a nice size and the TV had good reception.

On our first night, there was a wedding at the hotel. There are signs posted all around the hotel stating that you need to be quiet before the hours of 9am and after 9pm. We also had to sign a waiver before we could get keys to our room agreeing to this and if we did not adhere to the rules they could ask us to leave. We did not have any problems with the noise from the wedding itself until we heard them singing karaoke around 11pm. It was so loud that we could hear every word that people were singing through our rooms which made it difficult to sleep. We noticed a few other guests standing outside their rooms just shaking their heads. I did mention this to reception upon checkout however apart from an apology we were told that they could not credit us for our stay so would instead post to us an offer for a 20% discount next time we stay with them. I have noticed other guests had received a $50 credit so I'm not sure why they could not do the same for us.

  • Stayed: March 2013, traveled as a couple
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1  Thank KylieandAaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hussein A, General Manager at Mercure Gerringong Resort, responded to this reviewResponded March 8, 2013

Thank you for taking the time to tell us about your experience at the Mercure Resort Gerringong.

We will work through your constructive feedback and ensure room 211 is restored to our tradtional service level.

Thank you, we truely appreciate your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Kellie Stapleton
General Manager
Mercure Resort Gerringong by the sea

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2013

There is not a single word I can say against this resort, everything was perfect.

The attention to detail is on display everywhere, from the placement of cushions on outdoor furniture, to the placement of pot plants, to the guest information board, to the 6 star resort feel to the pool, to the neatness & cleanliness of all outdoor areas........honestly I could go on & on.

Our room was modern, very spacious, clean, well laid out & had a kitchenette, although I must add it was one of the up market rooms.

All staff were fabulous & must be mind readers as they were there when we wanted them, & not when we didn't want them, who could ask for more?

The buffet breakfast was up there with the best we've had & the restaurant where it is served has such a beautiful ambience, if you stay be sure to ask about the history of the building.

Sadly it is difficult to walk into Gerringong due to the distance & the lack of footpaths, however it is a lovely village & worth a visit.

It is a "chill out" type of resort where you can sit around doing nothing if you please, in fact I would recommend it for that purpose, it is a bit in the "middle of nowhere" so don't expect a wild party time!

Cannot wait to return, it's pure bliss.

  • Stayed: February 2013, traveled as a couple
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4  Thank Country_Candy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hussein A, General Manager at Mercure Gerringong Resort, responded to this reviewResponded March 8, 2013

We very much appreciate your comments regarding your stay at the Mercure Resort Gerringong.

I am sure that your feedback will serve as encouragement to our team.

Thank you again for sharing your experience. We look forward to welcoming you back soon.

Sincerely,

Kellie Stapleton
General Manager
Mercure Resort Gerringong by the sea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2013

As always with Accor standards are high and this was no exception. Rooms were large and spotless. Fitted with kitchen and dishwasher, microwave etc. Restaurant had beautiful ambiance but was a little above normal prices for Mercure. As an Advantage Plus member no problem with prices. Only other slight criticism was the beds were a little bit too soft and springy for me. All in all close to perfect.

  • Stayed: March 2013, traveled as a couple
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Thank Malcolm K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

I do recommend Mercure Resort Gerringong by the Sea, great place, close to Berry and Kiama, great weekend away, except for the weather, we had problems with one of our rooms and i have to say, the problem was quickly resolved, i did feel it was a bit expensive for what i got, but overall it was a nice place.

  • Stayed: February 2013, traveled with family
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Thank cozziem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hussein A, General Manager at Mercure Gerringong Resort, responded to this reviewResponded March 8, 2013

It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you for sharing your experience.

Sincerely,

Kellie Stapleton
General Manager
Mercure Resort Gerringong by the sea

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

  • Stayed: February 2013, traveled with family
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2  Thank nesdick
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Gerringong Resort

Address: 1 Fern St, Gerringong, Kiama Municipality, New South Wales 2534, Australia (Formerly Bellachara Boutique Hotel)
Location: Australia > New South Wales > Kiama Municipality > Gerringong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Gerringong
Price Range: $113 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Gerringong Resort 4*
Number of rooms: 52
Official Description (provided by the hotel):
Mercure Resort Gerringong, only 2 hours south of Sydney on the NSW south coast & 5 minutes from the beach. With 52 king rooms, an award winning restaurant, an indulgent day spa, 2 swimming pools, tennis court, a sun drenched garden courtyard & a kids play area... for holidays, events, conferences & weddings. Created to offer guests a personal experience... with views overlooking the hinterland, across protected wetlands & back to the sea. Enjoy the local charm of Gerringong, the Illawarra & the Shoalhaven where you’ll find golf, boutique wineries, scenic attractions, coastal walks, rainforests, recreation theme parks, kids attractions, fantastic shopping in many boutiques & the weekend markets…..so much to see & do ! ... more   less 
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Also Known As:
Mercure Resort Gerringong By The Sea Hotel Gerringong
Bellachara Boutique Gerringong

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