Assisted my parents to book into deluxe 2 bedroom elevated riverside cabin to spend long weekend with them and my wife as we now live in seperate cities. Have been coming to Deni for 30+ years and due to blues festival our usual accom was booked out. Thought being at out of town caravan park would be okay as we could spend some quality time with family. My parents arrived and were asked to pay the exta money for 4 of us up front before being shown to cabin - totaling almost $1000 for 4 nights. Then were taken to a basic ground level riverside cabin, with a view of the communal bbq area in front of the river, with one double bed and kids bunks in the 2nd room. When my parents said there must be a mistake - they were told this was the cabin my mother confirmed via response email from the park management. Management telling my mother she was at fault for confirming the booking mistake - as if she is supposed to know the category names of their cabins. And in her response to the email she questioned the booking to ensure they knew it was 4 adults and and not 2 + 2 children - then called as well to make sure we were getting 2 double beds in seperate rooms. Being totally booked out and knowing the whole town was booked out they then put my parents in separate staff accomodation and us in the bbq view cabin and refused to give any refund, despite us being separated and in a cheaper cabin too!
Bad enough to make the booking mistake (mistakes happen) but rather than just apologise and do the right thing they infer it was our mistake for not recognizing the mistake they made, then charge full price despite completely stuffing up our weekend. Greedy and mismanaged!
Have told many locals and friends not to recommend...
- Official Description (provided by the hotel):
- BIG4 Deniliquin Holiday Park is an award winning resort style caravan park beautifully located on the banks of the Edward River just three hours from Melbourne. We have a range of cabin accommodation overlooking the water, powered and unpowered sites with camp kitchen, conference facilities/recreation room and our own private boat ramp. So bring the boat and go fishing or waterskiing. If you'd rather stick closer to home, take advantage of our solar heated swimming pool, brand new water park with water slide and giant water bucket, 18 hole mini golf course, jumping pillow, playground or go karts. BIG4 Deniliquin has something for everyone, so come and relax and let the kid go nuts! ... more less
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