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“Southern Cross Muster”

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Gateway Lifestyle Casino
Certificate of Excellence
Mooloolaba, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Southern Cross Muster”
Reviewed November 30, 2013

We had no idea what to expect when arriving into Casino and joining the Southern Cross Muster. Upon arrival at the Big4 Resort and being our first stay at any of the Big4 Resorts we were pleasantly surprised with the friendly staff and the layout of the facilities. Our stay was most enjoyable and we would certainly return to the Big4 Resort anytime we were revisiting the Casino area and highly recommend Big4 Resort to our relatives and friends.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Raymond R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Traveler rating
    43
    20
    3
    1
    4
See reviews for
11
36
1
4
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Cooloola Cove, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 30, 2013

I had a great week there and I was with a caravan club and when I had a bit of free time what a better way than play 9 holes of golf.Next time I come to your great park I will play the other 9 holes every thing else was just great over all I would put your park at 100% thanks again regards grant

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank grant w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at Gateway Lifestyle Casino, responded to this review, December 4, 2013
Thanks for choosing to stay with us, Grant W and we are pleased to hear that you enjoyed your BIG4 Casino Resort break. We look forward to welcoming you back for the second round of gold!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Level Contributor
187 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed November 1, 2013

More retirement park than holiday park. Even the residents admitted there wasn't much here for kids. Quiet, clean and comfortable, the unit had less than the bare essentials for preparing a meal. The focus was more on you using the local eateries. One of the most comfortable beds I've come across in my travels.

  • Stayed October 2013, traveled solo
    • Value
    • Location
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Helpful?
Thank holdenman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at Gateway Lifestyle Casino, responded to this review, November 12, 2013
Thank you for choosing to stay with us at BIG4 Casino Resort and we are glad to hear that you found the bed comfortable. Casino does have a diverse range of eating options so we make sure that this is communicated and we appreciate your comments about cabin inclusions as we are always looking for ways to improve guest comfort. We hope you choose to stay again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coolangatta, Australia
1 review
Reviewed November 1, 2013

Loved the space and activities available to residents and travellers who are made welcome. Pity the people who complained about problems re kids riding bikes. Firstly there is heaps of space for bikes to be ridden without going into the PRIVATE over 50s residential area and also there is the free Casino motocross bike track adjacent to the village which would have to be heaps more fun than riding around the houses. Children don't rule the world and elderly peoples peace and privacy should be respected.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
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Helpful?
Thank margarete73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at Gateway Lifestyle Casino, responded to this review, November 7, 2013
Thank you for pointing out the spaciousness of BIG4 Casino Resort. As you mentioned there is plenty of room and grounds to accommodate children, bikes, dogs and any other traveller type. Our various activities and facilities cover all age groups but we must admit that the motocross track usually appeals to the younger guests! We hope to see you back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 17, 2013

DO NOT consider staying here, if you want to stay somewhere your kids will enjoy. The park is full of retiree's who think they own the place. My Children were ABUSED by elderly park residents, for doing no more than riding their bikes around the park, (Which is clearly PERMITTED) and chasing the cute little bunny rabbits that live in the park. The staff in the park made NO EFFORT to resolve this issue, instead telling us it was no secret the park residents hate having families in the park and that perhaps the children should not ride their bikes around. This is UNACCEPTABLE. When I go on holiday, my children are on holiday as well. PLENTY of the elderly permanent residents were riding bikes around!. It was DISGUSTING how my kids were treated. They returned to me in tears several times, after they had been abused by old people who did not have the intestinal fortitude to bring their UNFOUNDED concerns to me, the parent. Instead these retired monsters choose to abuse our kids behind corners and when they were out of site of parents. This park is NOT SAFE for kids. Whats more, loud music ECHO's across the park from what sounded like the permanent resident area. All hours of the night. Sleep was EXTREMELY difficult. Do yourself and your family a favour and STAY AWAY!!!!!!!!

Room Tip: Stay at the GLEN-VILLA caravan park instead!!!
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel

Helpful?
5 Thank BryceWG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at Gateway Lifestyle Casino, responded to this review, September 26, 2013
We are sorry to hear that your time at BIG4 Casino Resort has caused you and your family this distress. We must assure you that the primary objective of management and staff is to ensure that all guests have an enjoyable stay and we certainly do not condone abuse on any level. Most of the homes in the purpose built over 50s area are located away from the traveller precinct and residents and guests regularly mingle without disharmony at craft groups and get togethers. We do apologise if your children encountered some less friendly residents and will continue to strive for ways to ensure all guests leave with happy holiday memories.

Thank you for sharing this feedback with us and we hope that you will return to BIG4 Casino Resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 14, 2013

What a pleasant surprise! Our en suite caravan site was large, clean and private, being separated from neighbouring sites by hedges which were frequented by small birds such as blue wrens. Not only was there our ensuite, but also a very generous and separate lockable store room for our use. We were able to step straight out of our van onto the cement slab. Plenty of walks, golf , lots of native birds living near the flowering native trees and bushes, pool, Happy hour near the camp kitchen and BBQ area, craft activities for those interested, a great library - read & return or exchange.Excellent and many varied activities and amenities. Staff very helpful and friendly. Amazingly spacious and extensive grounds - Excellent Value! Most comfortable site we've found in 15 years travelling in all states of Australia.

Stayed August 2013, traveled as a couple
Review collected in partnership with this hotel

Helpful?
Thank Terry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOMAustralia, Guest Relations Manager at Gateway Lifestyle Casino, responded to this review, September 16, 2013
Thank you for staying at BIG4 Casino Resort and for sharing your experience on Trip Advisor. We think our Ensuite sites are quite special so it is always good to hear feedback that confirms this. Our ground staff work extremely hard to provide a natural environment for guests and "locals" so thank you for mentioning the native flora and fauna and we will be sure to pass on how impressed you were. Happy travels and we look forward to seeing you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taree, New South Wales, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 12, 2013

Quiet, clean, private sites with great en suites, room to walk around and plenty of activities, pool, staff friendly and helpful. for the size of the land I do think more amenities are needed close to the sites.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank mardou2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gateway Lifestyle Casino

Property: Gateway Lifestyle Casino
Address: 69 Light St, Casino, New South Wales 2470, Australia (Formerly BIG4 Casino Resort)
Phone Number:
Location: Australia > New South Wales > Casino
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Casino
Price Range (Based on Average Rates): $
Hotel Class:4 star — Gateway Lifestyle Casino 4*
Number of rooms: 8
Official Description (provided by the hotel):
GATEWAY LIFESTYLE CASINO (formerly known as Big 4 Casino Village RV Resort) is an award winning tourist park and manufactured home park located in Casino on the Far North Coast of NSW. It offers spacious tourist sites to suit all sizes of rigs, caravans, motorhomes, fifth wheelers etc. There are ensuite sites, drive through sites, private hedged sites and a mini rally site for groups. We also have overnight ensuite cabins. We offer free gas BBQ's, kiosk for the essentials, free wi-fi access, large solar heated swimming pool and plenty of activities to join in. We are pet friendly and our site fees remain the same year round - no high and low season. ... more   less 
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