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“Poor customer service”
2 of 5 bubbles Review of Coco Cubano

Coco Cubano
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Ranked #94 of 163 Restaurants in Campbelltown
Cuisines: Latin, Central American, Spanish, Cuban
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast, Dinner, Lunch, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Sydney
Level Contributor
83 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
“Poor customer service”
2 of 5 bubbles Reviewed August 16, 2014 via mobile

Was settled for a nice evening with friends, starting with cocktails. Took a while for our orders to be taken but once arrived my order was not correct and the chips served were luke warm. When checking the bill, was given a $0.25 discount. Very disappointing. Wasn't expecting a lot but $0.25 is bloody lousy. Won't be back and won't be recommending to anyone.

Helpful?
Thank kkgreen76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Visitor rating
    19
    11
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    11
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
Level Contributor
3 reviews
“Food without flavour”
2 of 5 bubbles Reviewed July 19, 2014 via mobile

Went there for lunch and we had several different dishes which all lacked flavour. Wouldn't recommend it if you want good food

Helpful?
Thank reggins38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
52 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Cockroach found in food”
1 of 5 bubbles Reviewed June 13, 2014 via mobile

Prior to this experience my wife and I have been here a few times and the food was good a new spot for us to come for breakfast or lunch. On valentines day this year my wife and I had our good friends come down from qld and we all went out for breakfast, my friend got halfway through her meal and plucked a cockroach out of her dish! I immediately called out the manager and she didn't seem too worried assuring us that all her food is washed and prepared daily, so I said I guess u didn't was this food then??? She tried smoothing over the situation by giving us free coffee cards and 50% our meals that we didn't finish because we were so turned off. It's unfortunate that this has happened because we enjoyed coming here. So I advise not to eat there because if there are cockroaches in the food they will be everywhere!

Helpful?
1 Thank marriedcouple24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
95 reviews
29 restaurant reviews
common_n_restaurant_reviews_1bd8 50 helpful votes
“Ordinary experience”
3 of 5 bubbles Reviewed June 4, 2014

Had lunch here recently. Food was ordinary and not the taste packed Cuban experience you would hope for. The biggest downside is the service. Slow disinterested and abrupt. They don't seem to be interested at all in doing their job. On a positive note the atmosphere is cool.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mack1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
349 reviews
154 restaurant reviews
common_n_restaurant_reviews_1bd8 114 helpful votes
“Themed Restaurant with 'New' Food Options”
4 of 5 bubbles Reviewed February 16, 2014

Great cuban type options of fresh salads, rolls, tortillas, main dishes ( a little similar to those in a Mexican restaurant). A fantastic huge table with glasses suspended from hanging racks, wonderful vintage photos of family and somewhat seedy characters and the option also to purchase cuban cigars if that appealed to take home. Nice, different and unusual a great deviation from the somewhat boring and predictable chains one encounters within Westfield. The restaurant is located outside in an open mall area with options for children to play and close to a large cinema complex.

  • Visited February 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Nanette T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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