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“Good Location, spacious apartments, cutsomer service - non existant!”

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Quest Campbelltown Apartment Hotel
Springfield Lakes, Australia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good Location, spacious apartments, cutsomer service - non existant!”
Reviewed April 30, 2011

this was an interesting stay with Quest, for a reputable chain i was quite disgusted with the service provided during and after our stay.

Positives
We traveled down from QLD to NSW and booked through WOTIF, no dramas, great communication and assistance from "Josh" on the front desk who helped with our late check in and extra night accommodation at such short notice. Polite friendly and accommodating, lovely. The rooms were spacious, and consisted of a full kitchen, and the hotel was located close to train stations, buses, food outlets and petrol stations. the rooms were basically clean, depending on your expectations of clean.

Negatives
Customer service from general employees and especially management upon check out and there after was a disgrace to Quest and this particular hotel. The chipboard kitchen doors were all loose, one had come off upon opening and was reported straight away to reception along with the rest that were "loose" and needed attention. There was no discussion or fixing of these items during our stay. Upon check out nothing was mentioned and checked out without problems. 2 weeks later we had no recieved our $200 security bond back , when we contacted the hotel we were rudely spoken to and told we would not be getting our money back as a door had come off the kitchen and they needed to replace the screws so they retained our $200!!!! for two screws! MY GOD! With lack of explanation, none of our questions acknowledged or answered, been hung up on by a manager may i add, we were a little less than impressed. We are still waiting for answers as to why it took 2 weeks for them to inform us of the situation, to show evidence or invoices for these $200 screws, the policies or procedures for retaining a bond and the circumstances surrounding the reasoning for keeping it. Management are yet to respond still 18 days after we stayed at the hotel and still have our $200 with a very very petty reason that was reported to the reception when it happened. Not impressed at all, would not recommend this hotel to anyone for any reason, i would rather sleep in my car than deal with such incompetent, rude and unprofessional staff. This would have to be the worse place i have ever stayed at! Sorry but the only good thing was the young man who i dealt with over the phone upon checking in! atleast there was ONE person with some common sense. I would also not recommend this hotel for people with young children. Good Luck!

Room Tip: Don't bother!
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  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KC_Trimmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCampbelltown, General Manager at Quest Campbelltown Apartment Hotel, responded to this review, July 19, 2011
Thank you for taking the time to share your experience. We value all feedback and are committed to ensuring that our guests enjoy their stay with us at Quest Campbelltown.

We are very proud of our 4.5 Star rating and are committed to ensuring that our apartments maintain this level of quality for our guests and in accordance with the expected industry standards.

We understand that it was communicated that the door was ripped off causing damage to the kitchen and incurring a cost to repair. There were attempts to communicate with you whilst you stayed with us and after you departed. We fortunately were able to speak with you once you departed.

Our team is committed to genuinely friendly service and we care about our guests experiences. We sincerely care that you have departed and have not left with a positive experience regarding the repair of the door.

Your sincerely,

Fiona Drinkwater
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Perth, Australia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 20, 2011

Our stay at Quest Campbelltown was perfect. No problems, no complaints, no issues! Staff were very friendly, check in and check out was quick. Would definitely visit again :-)

  • Stayed February 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank packedbags2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCampbelltown, Front Office Manager at Quest Campbelltown Apartment Hotel, responded to this review, August 28, 2012
Thank you for sharing your feedback following your stay at Quest Campbelltown.

We are so pleased you enjoyed our facilities and the hospitality of our wonderful staff upon check-in and check-out.

We hope you have a great day and we look forward to welcoming you back to Quest Campbelltown in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
55 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 10, 2011

My husband and I originally planned to stay here for three nights from Christmas Eve; however we eventually ended up staying four.... three of our children also booked an apartment on Christmas night. Our one bedroom apartment suited our needs perfectly...the kitchen was great....we had Christmas Dinner here....and it was wonderful. The apartments are quite large, very comfortable and clean. The staff are friendly and very helpful....the parking is free...and there is internet that you are required to pay for...however it is not too costly and we did take advantage of this service which was faultless. There is no bath or swimming pool however that was fine considering that everything else was perfect.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCampbelltown, Manager at Quest Campbelltown Apartment Hotel, responded to this review, January 12, 2011
Thank you so much for your comments it is fantastic to hear that you had such a wonderful time and utilised all of our facilities for a beautiful Christmas dinner with Family and friends. I am so pleased to hear that your family decided to join you and spoil themselves with a night out. I look forward to welcoming you all back to Quest Campbelltown next time you are in the area.
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Perth WA
1 review
Reviewed October 25, 2010

I found my stay at the Quest Campbelltown an enjoyable experience with good service and friendly employees. The motel is relatively new the rooms are big and liveable and extremely clean. A good stay and relatively not too far from the Sydney city along the M5 motorway and close to the train station if you do not want to drive to the city.

I enjoyed my stay immensely.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gezzac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestCampbelltown, Manager at Quest Campbelltown Apartment Hotel, responded to this review, October 27, 2010
Thank you for your kind words. I am so glad to hear that you enjoyed your stay. Being such a new team, only 6 weeks old it is a pleasure to hear that you experienced such a friendly welcome and professional service. The team at Quest Campbelltown looks forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Campbelltown Apartment Hotel

Property: Quest Campbelltown Apartment Hotel
Address: 1 Rennie Rd, Campbelltown, New South Wales 2560, Australia (Formerly Quest Campbelltown Serviced Apartments)
Phone Number:
Location: Australia > New South Wales > Greater Sydney > Campbelltown
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Campbelltown
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Campbelltown Apartment Hotel 4.5*
Number of rooms: 81
Official Description (provided by the hotel):
At Quest Campbelltown as our guest you will experience reliable, professional and genuine friendly service. The property is ideally located (off the M5 and near the M7) and purpose built to accommodate both corporate and leisure travellers. Quest Campbelltown offers a range of accommodation solutions from studios, one, two and three bedroom serviced apartments, onsite conferencing facilities, secure onsite car parking, gymnasium and an alfresco BBQ terrace. Our accommodation is modern, stylish and designed for your comfort. All apartments (excl. studios) feature fully equipped kitchen and laundry facilities, separate spacious living/ dining areas, broadband internet access, Foxtel TV and separate work areas. With all the comforts of home and the convenience of our location, Quest Campbelltown is the perfect accommodation choice for nightly, weekly or long terms stays. ... more   less 
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