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“Do not stay here. Don't be fooled.”

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Mariner Bay Apartments
Certificate of Excellence
Melbourne, Australia
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Do not stay here. Don't be fooled.”
Reviewed February 9, 2013 via mobile

I stayed at the Mariner Bay in November 2012. I haven't written a review until now because I really only like to write positive reviews. However I think that this time, the truth needs to be told about this accommodation. Put simply, even if all of Byron bay is booked out and this is the only place left, still don't book it. Change your holiday, change your destination. Sleeping on a park bench would be better. Mould grows on the walls, curtains and bathroom. My child had to sleep in a cot that had mould in it and all around it. They charged us extra for said mouldy cot. They say its 3 stars and you accept that and arrive with low expectations, however a public toilet would be cleaner ( in actual fact most public toilets are cleaner than this place).The kitchen was beyond disgusting. You would not want to touch anything in it. The vinyl couches are from circa 1960. The television circa 1980. At almost $400 a night, it is beyond unbelievable. You have to drag all your luggage up a narrow and steep driveway then once you've done that (hoping that no cars are behind you zooming up the driveway), you have to lift it up stairs. No help was offered by the lady who checked us in then rapidly walked us to our apartment. Had we been able to get a flight out of Byron bay the very next morning, at any cost, we would have done so. The only adequate thing about this place is its proximity to the town centre (about a five minute stroll). Do not stay here. Do not.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Seashellseashore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam T, Manager at Mariner Bay Apartments, responded to this review, February 10, 2013
We strongly refute this review and believe that you have posted it on the wrong accommodation complex – the reasons being as follows:
1. Our cleanliness is of the up most importance to us and as you can see by all other reviews we are always marked very highly in this area;
2. We are rated 3.5 stars not 3 stars by AAA who regularly audit our complex making sure we adhere to standards around cleanliness, furnishings, facilities etc;
3. None of our furniture is old and all our televisions are flat screens;
4. We do not charge $400 per night in November;
5. Mariner Bay does not have a narrow steep driveway – it is built on flat ground;
6. We do not need to walk people to the apartments.
I suggest that you check you’re booking details as this review is incorrect.
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153 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
2 reviews
Reviewed January 13, 2013

What a fantastic trip..Arriving from the UK can be daunting when you land in the middle of an OZ summer but we were well looked after at Mariner Bay. This was by far the best accommodation we found on our trip - Large units, clean, great location to shops & the beaches and the staff were friendly. We cooked meals around the pool most of the time, so it suited our needs. We're looking forward to staying there again next trip - we loved Byron & Mariner Bay made it all the more special...

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Fiparker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam T, Manager at Mariner Bay Apartments, responded to this review, February 1, 2013
Great to know we were able to accommodate your needs and made your trip of a lifetime even more special. You certainly picked a hot summer but what a great time to make the most of all the good things that Byron has to offer. Looking forward to seeing you back at Mariner Bay on your next trip to Oz.
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Sydney, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 9, 2013

Stayed here over the new year period with a group of friends. We really enjoyed our stay. Apartments are great... large, spacious and clean. Contained everything we needed.
Great location as well, only a 5 minute walk to the main strip and beach but still far enough away from all the noise and commotion of the bars/clubs. The apartments are self contained but when needed anything staff were very helpful and friendly. It was a great vibe at the apartments... had a very young crowd during our stay but it was new years so we had expected that. Security patrolling every night so felt quite safe. I would definitley recommend mariner bay to anyone visiting Byron Bay.

  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
Thank tiana b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam T, Manager at Mariner Bay Apartments, responded to this review, February 1, 2013
Thank you for taking the time to write a review – we are glad you enjoyed your stay with us. NY was a very hectic time for the whole of Byron but we are lucky enough to be slightly out of town so you can get away and relax a little when needed. Come back and visit us again soon.
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Darwin, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 29, 2012

We stayed over Christmas at Mariner Bay, on our trip around Australia from the UK. We found the apartment well equipped, very spacious, and comfortable. The kids spent hours in the salt water pool, and we enjoyed meeting some of the other guests staying there. Its very close to everything, but just outside the main centre, which was very busy. The staff we extremely helpful, booking us onto tours, and always had a friendly smile. We got the feeling nothing was too much trouble for them. Would definitely recommend taking a family to stay there. Ann - from Essex, UK

Room Tip: Talk to the managers about your stay - I'm sure they will make you comfortable
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
1 review
Reviewed December 17, 2012

This was a great place to stay and we'll definitely be back when we visit Byron next.

So very affordable for families with great special deals when we stayed in November. I'm assuming the apartments are furnished by individual owners, if so, the kitchen utensils etc could use an update where we stayed, hard to cook and store meals with only one large bowl! A quick trip to Kmart and about $40 would fix that ;)

An easy walk to town, just strolling down the main street (even with our 3 children) and close to everything.

Would recommend to anyone! Thanks for having us!

Jane

Very helpful staff available to help with any inquiries.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jane H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam T, Manager at Mariner Bay Apartments, responded to this review, December 20, 2012
Thanks for taking the time to review our apartments – we are glad you enjoyed your stay. You have read our minds and we are re-stocking all our kitchen utensils as we speak! You will have everything you need next time you stay at Mariner Bay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 4, 2012

Fantastic. A great choice of accommodation for schoolies. Service was excellent, the staff were very friendly and helpful from the time of our booking to our departure. We stayed in a 3 bedroom/2 bathroom apartment that was very clean and well equipped. The location was great an easy walk to town and beach, yet peaceful and relaxing for those quiet times around the pool.
Night security for schoolies added to the safety and ensured guests weren't disturbed by late night partying. This was done at the numerous clubs, bars and beach. I would definitely recommend these apartments for anyone visiting Byron and for schoolies they are an ideal safe place to stay. My sister will be staying with her friends in 2014. Thank you to the staff at Mariner Bay we had the best time.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LouieDub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam T, Manager at Mariner Bay Apartments, responded to this review, December 8, 2012
Thanks for your review. We had fun with all the schoolies groups as well. We are glad you felt safe and secure with the added night management of the complex and we look forward to meeting your sister in 2014.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed November 27, 2012

I had a great time at Mariner Bay Apartments, the service was great, and they were laid back people. It was a bit of a walk to town/the beach when going multiple times a day, but not an issue. The room was slightly outdated and lacked privacy, but other rooms I saw had been refurbished and were brilliant. Overall it was a great stay and I will definetly be returning when I visit Byron Bay again!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Outback_Aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam T, Manager at Mariner Bay Apartments, responded to this review, December 1, 2012
Thank you for taking the time to write a review. We are glad you enjoyed your stay. The apartments are all privately owned and furnished differently which makes every one of them unique. We look forward to seeing you back in Byron soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mariner Bay Apartments

Property: Mariner Bay Apartments
Address: 41-43 Shirley St, Byron Bay, New South Wales 2481, Australia
Phone Number:
Location: Australia > New South Wales > Byron Shire > Byron Bay
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #14 of 65 Specialty Lodging in Byron Bay
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mariner Bay Apartments 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
This property offers modern self contained apartments in this family friendly resort complex. The one and two bedroom apartments are located on the ground level and have easy access to the heated saltwater pool and barbecue area. For larger families the spacious three bedroom apartments are on the first level and have a stylish mezzanine master suite, with two further bedrooms on the same level as the living accommodation.The individually furnished apartments are modern, air conditioned and well appointed, offering bright, spacious indoor and outdoor living space.Lounge around the salt water heated pool or surrounding gardens with a good book. Access to the beach is a stroll along a bushland path and the town centre is a short walk.Mariner Bay is great for a weekend escape or a longer leisurely holiday to really explore the wonders of Byron Bay and the hinterland area. Byron Bay is an amazing sensory experience that will mesmerise and capture you. Stunning beaches, littoral rainforests, the annual migration of the humpback whales and that famous icon the lighthouse makes Byron Bay a special place for everyone to enjoy.Please note that this hotel has a strict 'No Party Policy'. Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged. ... more   less 
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