Such a disappointing stay. Self-catering does not equal penny-pinching, and this is how the Breakfree felt. From the constant reminders that we would be charged a $30 cleaning fee if we didn't do our dishes or remove our rubbish, to only having one towel each and one set of linen for a 7 night stay (hot weather and activities meant we used our one towel for 11 showers each - often damp). A result of Breakfree's you-clean policy is that our dishes were cleaned by the previous tenant! Did they use hot water and detergent and clean them properly (like a paid hotel cleaner hopefully would)? Judging by the marks on the plates...no they did not. Ick!
God forbid if we wanted to use the pool or the COLD spa pool (our week was pretty cool and overcast with rain) - a pool towel cost $5 to use! When I asked reception for new batteries for the tv remote that wouldn't work, you'd think they were made of gold. I was told they were only replaced at Christmas and I shouldn't need them. After the necessary paperwork was done (!) they did give me two new AA batteries. These didn't work. They looked into it further and discovered the problem was with the TV not the remote - nothing was done to fix this.
Aside from struggling with the broken TV all week, we also struggled with the challenging bathroom. It was small, super small, which wouldn't have been so bad if we had some hooks (or similar) to hold our toiletry bags/clothes/pyjamas/robes - a fairly basic requirement. The shower had a small soap dish on the wall - again it would have been great to have a shelf for our toiletries. The shower itself squealed every time it was used. This was about as enjoyable as having to reset the fuse in the power box when it shorted because we wanted to use the toaster at the same time as the TV. Maybe we were expected to fix the unit ourselves...should have packed my tools.
Be warned, this hotel, instead of pre-authorising your credit card, actually puts a $200 hold on your card. This money is not released by the hotel when you check out, but instead lapses after 7 days.
Other things you should know - rooms not fantastically clean, no direct access to the beach, reception only open 8/9am-5pm, some first floor apartments still require you to climb small set of stairs.
The only saving-grace of this property was their new receptionist Lizzie. She was an absolute ray of sunshine and the only thing that made us feel welcome there. She was helpful, friendly and personable.
This property has so much potential, but there practices and some small maintenance issues REALLY let it down.
- Official Description (provided by the hotel):
- BreakFree Eco Beach offers a great location, affordable accommodation, and the perfect base to enjoy all the fun activities and attractions on offer in one of Australia's most popular holiday destinations. This resort offers a selection of studio rooms and one and two bedroom suites. Featuring modern decor and open plan designs, all accommodation has a casual feel suited to Byron Bay and its surrounds. All rooms include air conditioning, a balcony or patio, wide screen LCD TVs with Austar, DVD players, iron and ironing board, ensuite in all rooms, kitchenette and tea and coffee making facilities. BreakFree Eco Beach offers many onsite facilities including private surrounds with a central swimming pool, and a spa and a barbeque area far removed from the busy heart of Byron Bay. If you want to laze on the beach or hit the waves, the beach is just a 350 metre walk away. From here, guests can enjoy the distinctive character and alternative lifestyle Byron Bay is famous for by joining a surf school and yoga class, or go dolphin kayaking and enjoy a wildlife tour. The Byron Bay Lighthouse, Main Beach, Wategos beach, shopping, art galleries, cafes, restaurants and pubs are all within easy reach. Every activity is catered for in Byron Bay and is within easy reach from BreakFree Eco Beach, the perfect base for your next getaway. ... more less
- Reservation Options:
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- Also Known As:
- Breakfree Eco Beach Hotel Byron Bay