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Byron Beachcomber Resort
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Reviews (178)
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All reviewsbbq areabeach accessoffers varietygreat locationdual keysolar heated poolpool viewshort walkwill defiantly be backgave us a mapstudio roomunderground parkingnice pool areaupon checkthree nightsself containedstreet noise
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138 - 143 of 178 reviews
Reviewed June 18, 2012

Accommodation was average in terms of cleanliness. Our biggest concerns were:
- The dirty walls in the bedroom (blood spots on the wall above the bed where it appeared that a number of mosquito's had come to an abrupt end).
- The pillow cases had what appeared to be mould spots on them,
- The floors did not appear to have been recently vacuumed,
- Glassware above the fridge had that greasy look things get from lack of use,
- The room smelt very damp,
- One morning while we were eating breakfast, someone attempted to enter the room (with a key), but by the time I got up to see who it had been, the corridor was clear. The room was not due to be cleaned while we were there. I would have raised this with reception, but there was no one at the desk when we walked past later in the morning.

Another inconvenience was that when we arrived, the fridge was not turned on. It took us a little while to realise why it wasn't working, before we pulled the fridge out to flick the switch on the power point.

Other things that could be improved are:
- Vinyl couches which were outdated and hot to sit on,
- The bed (on wheels) which kept moving every-time you got in and out.
- The kitchenette could have had a few other courtesy supplies such as salt and pepper sachets, all we had was sugar and teabags.

Despite these issues, proximity to town and the beach was very convenient. In the end, we hardly used our hire car, as we were able to walk everywhere.

Not sure that we would stay here again, there are other options in Byron that we could try in a similar price range.

  • Stayed: June 2012, traveled with family
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1  Thank Rebecca251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Thank you for your review and I am sorry that we did not meet your expectations.

Firstly, I would like to mention that we take all feedback seriously and if given the opportunity, we endeavor to rectify any issues that our guests experience. If you had informed us of your concerns while you were here, we would have quickly corrected them and would have done what we could to improve your stay.

As for someone attempting to enter your apartment, I can only apologise as I am unable to investigate further what may have happened at this stage. Given that someone is in the office between the hours of 9am & 5pm weekdays and 9am & 4pm on the weekends, I’m confused why their wasn’t opportunity for you to report this if you were concerned about it.

Once again, I would like to apologise for any inconvenience you may have experienced.

Kind Regards,
Management, Byron Beachcomber Resort

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Reviewed June 12, 2012

Me and a friend recently stayed here for a holiday we had in Byron.. upon arrival we had very friendly service from the staff at reception, we had arrived early so they were nice enough to re arrange our room and let us check in early. The man at the desk also lovely enough gave us a map of Byron and pointed out all the places he recomended to go which i thought was lovely! Our room was great, nice big bed a plasma tv and little kitchenette with the basics to be able to make things at home. They had a great pool/bbq area which would be great for groups. Very good location close to the main part of town (5 minute walk), you also have beach access from the back of the resort which was great.

Room Tip: You have to ask if you want your room cleaned as it is not like a normal hotel they do not service the rooms daily
  • Stayed: June 2012, traveled with friends
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Thank sam h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberByronBay, Manager at Byron Beachcomber Resort, responded to this reviewResponded June 13, 2012

Dear Guest,

Thank you very much for taking the time to write a review about your recent holiday with us. We are delighted that you had a great time with your friend and that you enjoyed our resort facilities.

We realize how important it is for all our guests to be able to check in as soon as they arrive and always do our best to make that happen. It is great that you were able to enjoy one of our Studios with kitchenette and plasma TV. The king zip beds and fluffy pillows are often positively commented on by others as well and is a perfect place to relax after a day of sightseeing in this beautiful town. Our location of only 5 minutes walk to the main street and our direct beach access draws many people to our property. Thank you as well for commenting on our customer service as it is very important to us that all our guests feel welcome.

Thank you again for your kind review and we hope to welcome you back in the future.

Management, Byron Beachcomber Resort

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Reviewed June 1, 2012

The hotel was fine but a few issues overall. Room is good and fairly large with kitchen area, pool area seems fine as well. Has central laundry you can use which is good. By no means a long walk to town but certainly not on the doorstep of downtown by any means. As well, back gate and path down to beach but no views or anything like that. Manager off duty 5pm till morning so can be a bit of hassle. Good news is we were delayed a day and they flipped us at last moment from original reservation to next night which was good. Next door hotel had very loud band but luckily till not too late.

  • Stayed: May 2012, traveled as a couple
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1  Thank kandb17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberByronBay, Manager at Byron Beachcomber Resort, responded to this reviewResponded June 5, 2012

We appreciate that you have taken the time to write a review for the Trip Advisor community. All feedback is taken seriously and we thank you for sharing your experience.

Our close proximity to town (5 minute walk) and the fact that we are situated next to the beach with direct access (less than 1 minute walk), are two features that attract many of our guests. Views of the beach are blocked by the nature strip and sand dunes between the property gate and the beach, which have fortunately been preserved. We are glad that you enjoyed one of our spacious Studio rooms with well-equipped kitchenette. The hostel two doors down very occasionally have music entertainment but they are always respectful to their neighbors and quiet down no later than 10pm.

I am pleased that we were able to move your reservation for you, as we are happy to wherever possible. Our office hours are advertised and the norm for a property of self-catering apartments here in Byron Bay, but we are on-site and on-call via our emergency number if any issues arise that can’t wait to be sorted out the following morning.

Kind Regards,
Management, Byron Beachcomber Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2012

We arrived here after a heart breaking funeral service and were treated so kindly, in my distress I must have not booked for both of my children and they not only changed rooms for us, but brought in a great bed for my son and were altogether beyond their call of duty and most caring. The pool area is awesome and it is very quiet and relaxing. The track out the back top the beach is perfect. I really hope to come back here for a longer stay. It's also one minute to the shops.

  • Stayed: May 2012, traveled with family
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3  Thank summerneety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberByronBay, Manager at Byron Beachcomber Resort, responded to this reviewResponded May 28, 2012

Dear Guest,

Thank you very much for your kind words and delightful review. We are extremely pleased that great care was taken to look after you, especially during a difficult time. We are always striving to provide great customer service and feel lucky to receive such wonderful feedback. We would be most happy to welcome you back for a longer stay in the future. Please ensure to book direct so that we may offer you the best price and a lovely apartment for you and your family.

Kind Regards,
Management, Byron Beachcomber Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2012

We choose to stay here based on some of the positive previous reviews we decided to stop for the weekend in Byron on the eat back from Qld. This place has everything you could want and more, the more is kids, so if your a bit impartial to them there may be a couple, but overall a very good resort.

Beachcomber offers variety of accommodation to suit every style and budget - from studios to 1-bedroom apartments and even dual key access. Beachcomber Byron also features a solar heated pool and spa, BBQ area and a host of other facilities.

I personally don't like tile floors but can see why they are economical in a resort environment.

  • Stayed: May 2012, traveled with friends
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6  Thank VangeInternational
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BeachcomberByronBay, Manager at Byron Beachcomber Resort, responded to this reviewResponded May 28, 2012

Dear Guest,

Thank you very much for taking the time to write a review about your stay with us. We are delighted that you had an enjoyable time with friends and that you were able to make use of some of our great property facilities.

We welcome everyone here, and that includes children, although we don’t often have many at one time as our accommodation is more suited to couples. We do, however, offer a variety of room types that suit some families and small groups nicely. Children and adults alike all love our salt-water solar heated pool and large outdoor heated spa. Our direct beach access, large BBQ area, secure car parking and complimentary laundry facilities are among our other facilities that are enjoyed by many of our guests.

Thank you again for your kind review and we hope to welcome you again soon.

Management,
Byron Beachcomber Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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