All the reviews suggested this was the place to be for great tasting authentic Thai food. Unfortunately I think we picked them on an off-night, which was disappointing given that we love thai food.
We were greeted on arrival for our reservation and seated quite promptly. It was a busy night and a few customers without bookings had to be turned away or told to leave their phone number and hope to be called for an availability in 20-30min. The maître d' told us about the menu and took our drink order before our main waitress came by to take the food order.
We placed our order and waited for our drinks to arrive, which took a considerable amount of time, even for some chilled tap water.
At least 30min had passed since we placed our order and we still hadn't received our order, not even the duck spring roll.
I asked a passing waitress if our order had been sent through and she said she didn't know but would check; she never came back to tell us the result.
Another 10min passed then the maitre d' came over with a small appetiser and said "welcome, this is compliments of the chef". I had to stop her and explain that we had ordered 40min ago. This surprised her, which was odd given that she sat us at our table and took our drink order.
Our original waitress came back to the table 5min later and examined that there had been a mix up with the order (which is interesting given that looking and listening around the restaurant we weren't the only ones waiting a long time for our meals...and I mean a long time!).
About 5min later (now 50min since we ordered) our papaya salad arrived and you could it was rushing as the papaya had not been completely shredded, and there was so much chilli that it took away any sense of flavour in the dish. This was a disappointing start and the intense chilli ruined the duck spring roll that arrived shortly after. I couldn't taste any of the intended great flavour of the roll. This was very disappointing.
So the food arrived out of order (mains before entree), and the chilli was completely over-powering, but I was hopeful for the next dish, which was a salmon salad. We also had ordered some more drinks (to cool the chilli taste) that took what seemed like 10min to arrive.
The salad arrived and it was actually a great dish.
Getting the bill was the next hassle, which took forever. Our drinks were provided complimentary, which is a nice gesture but what would have been appreciated is an apology from the maitre d' but that was never going to happen. On our departure the maitre d' was extremely rude to use yelling across the room "see you next time" in a very condescending way.
If the service had been better (at least with an apology) I would consider going back again, but with such rudeness from the maitre d' and the slap-dash cooking we experienced once they realised our order was never out through, means that I will not return. I say best of luck to those going in the future, hopefully you get them on a good night.
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