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“A good weekend ruined”
Review of Chalet Motel

Chalet Motel
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Chalet Motel
gold coast
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“A good weekend ruined”
Reviewed May 31, 2013

went to a wedding and stayed here and were given a room with 2 single beds which we had to push together. When we came back from wedding to the motel where most people were staying that attended the wedding we were saying our last goodbyes to family and friends we had management barge into a family members room without knocking and told us we were too noisy and to go to bed which we did straightaway without complaint. In the morning we handed back the keys and nothing was said. When our family member checked his credit card later that day management had taken an extra $200 from his account. The excuse given was we were too noisy. What a joke the room only cost $80 for the night so don't know where he plucked that figure from. This matter is currently in dispute with the office of fair trading as we believe this is fraud. What was a great wedding it turned into a nightmare weekend. All our family and friends that stayed here will never return if you need to stay somewhere go to the caravan parks as they are more family friendly. If anyone else has been ripped off by this motel please let us know.

Room Tip: stay at one of the caravan parks
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank tucki81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 reviews from our community

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    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 26, 2013

The management is rude, we were in our room talking and management told us to go to bed the next day we had a charge on our credit card for $200 I called to find out he told us it was cause we were noisy.. I am currently in dispute with the management through the department of fair trading to get my money back...
I do not recommend this place as the management is rude and is trying to get money from people for no reason..

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Billseven7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tugun, Australia
Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed April 14, 2013 via mobile

We were only stopping for the night on our way to somewhere else so this motel was ok for our purposes. Rooms are small but clean and neat. Bed pretty hard and pillows were a let down - musty and a marked. No breakfast available. No wifi.

Stayed April 2013, traveled as a couple
Helpful?
Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 25, 2013

Booked through lastminute.com, asked for a standard double room, very happy with price and facilities. We had the usual tea/coffee making items, electric jug, fridge,but also a microwave and hotplates, with pots and pans provided, virtually a full kitchen! Quirky decor with lovely retro cane chairs - very comfortable - and a scaled down pine kitchen table. Very clean, extremely comfortable bed, great air-con and recently renovated ensuite. No fuss, just really comfortable overnight stay.

Room Tip: Unit 2 - highly recommended!
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heather G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 7, 2013

We booked a family room with our 3 kids on Wotif, Clearly the owners there do not like children nor family interaction. I come from Brunswick Heads and we travelled home just after christmas, since there were BBQ and Pool facilities i invited my elderly Grandparents, Aunty and Uncle and Sister over for an early BBQ dinner. Firstly they dont supply BBQ utensils even though its a self contained unit and then they came over very cranky that my family was there and totally disgusted with our kids (youngest being 7) enjoying themselves. They are good kids and were not being loud or doing anytging wrong at all. In fact others staying with had kids also which were playing with ours. We were told any damage that occured we would pay for, of course we know this but nothing was being damaged. The lady owner was extremely rude to me when saying this over and over again. The Male owner approached my husband the next day and asked if we had everyone from the caravan park over, how insulting! We have had many family functions in Brunswick Heads over the years and different family members have stayed here, NEVER again!
You cant get their Free WI Fi in your rooms and there is limited signal except for at the front door which we got asked to move on from there. When we were packing and cleaning up to leave my 10 year old found a heap of prescription medicines, drops ect under her bed, so clearly they do NOT clean their units very well. Im glad that we didnt have younger kids that found them and god knows what would have happened. My whole family is disgusted to the way we were treated and will NOT be staying here again. It really put a dampner on our holiday.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gaakd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed January 1, 2013 via mobile

Stayed for a week over the New Years break. Nice motel style rooms, toaster in the room was a nice touch, milk for tea and coffee was provided though - no issue as there was a fridge in the room. We will stay again!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peanut8288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chalet Motel

Property: Chalet Motel
Address: 68 Tweed St, Brunswick Heads, New South Wales 2483, Australia
Location: Australia > New South Wales > Byron Shire > Brunswick Heads
Amenities:
Beach Kitchenette Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Brunswick Heads
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chalet Motel 3*
Number of rooms: 12
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