Overwhelmingly disappointing for a variety of reasons.
Booked 5 Elm Balcony rooms in December 2012 (for a stay in January 2013) and asked that the rooms be located next to each other. Not informed by Peppers staff at time of booking that room requests are not guaranteed. This wonderful piece of information is given in writing only after the booking has been made. Be that as it may, subsequently had a member of my party ring a few nights before our arrival and we received oral confirmation from Peppers staff that all 5 rooms would be together on the Elm Balcony. On arrival however this wasn’t the case as one of our party was given a room (it was more like a shoebox) on the other side of the complex. After some tedious discussion this was changed to a room on the Elm balcony which was close, but not together, with our other 4 rooms. Why this wasnt done from the start I dont know. If room locations are not to be guaranteed then this message needs to be given consistently by staff at all times from booking, to confirmation to arrival, and not in a piecemeal fashion.
On arrival staff at front desk couldnt find our booking. After finding the booking the staff member couldnt work out who had which room. All the necessary information was contained in the accomodation confirmation. It just needed to be printed and read which seemed to be difficult for some reason. This fluffing around took about 20 minutes for my booking alone.
Reception is at the top of numerous steep external steps. Whilst a porter service is advertised there was no porter to meet guests at the bottom of the steps which is where the assistance is really needed. I was offered a porter after I checked in but by that stage the hard work had been done, and in any event the porter did not seem readily available so I decline assistance. I later regretted declining assistance as the halls leading to our room were very narrow- I would guess around 90-100cms wide. Definitely a one way corridor as two way traffic was definitely a bit too close and personal. Navigating the halls with luggage was cumbersome, difficult and annoying. We were later informed that there is a disability/level entrance around the back of the premises. This is not readily obvious on arrival.
Whilst some staff tried their very best to be helpful I found the general level of service to be poor, and staff generally disinterested. Staff appeared well trained in passing the buck to each other and proffering excuses.
Food in the dining room was average. Prices high.
A round of golf for guests costs $15 for a round, more if you need clubs.
Grounds were lovely.
It is hard to recommend this place.
- Official Description (provided by the hotel):
- Reflecting the style and elegance of the original homestead, Peppers Craigieburn was originally built in 1887 and welcomed its first guests in 1909, with 2009 marking 100 years of exquisite stays, service and food. Within easy reach of Sydney, Canberra and the coast, Peppers Craigieburn is set in an area renowned for its national parks, antique shopping and cool climate wines ultimately offering an idyllic and relaxing escape. The retreat boasts 72 guest rooms spread across two wings with a selection of rooms featuring either views of the golf course or the landscaped gardens while premium accommodation includes an airy shared balcony with views designed for relaxation. All rooms include central heating, flat screen television, tub chair, minibar fridge, tea/coffee-making facilities, ensuite bathroom with shower, hairdryer, shampoo and toiletries, iron and ironing board and high speed wireless internet. A new dining experience awaits you with the opening of Hickory's Restaurant and Bar. Overlooking the original 9 hole golf course and offering a relaxed atmosphere and local produce inspired menu promises something for everyone's taste. The retreat offers an idyllic and relaxing escape. Set on a picturesque country estate, this fully refurbished grand country home features its own private nine-hole golf course, billiards room and tennis courts. When visiting Bowral and the Southern Highlands, you will be inspired by the beauty of the local area. Highland fresh air, fresh produce and friendly locals will ensure your stay at this retreat is one to be remembered. ... more less
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- Also Known As:
- Peppers Craigieburn Hotel Bowral
- Craigieburn Hotel Bowral