Well...a lovely place significantly let down by ordinary service and disinterested staff. There is no porter to assist navigate both the stairs and the corridors, sheets weren't clean & no real interest from staff when advised. That's not to say the sheets were not exchanged...there was no reaction at all from housekeeping and it seemed that this was something that happens all the time. When my mother advised the wait staff in the restaurant that the coffee was tepid a waitress told her...and I kid you not as I heard the exchange..."I don't have that problem, I don't drink coffee". She then turned on her heel and left our table. When we asked another member of the wait staff to assist in bringing a cake knife to cut a cake she replied..."sorry, it is in my contract of employment that I cannot carry a cake knife, it is an OH&S issue". Even if that is true, our party would have appreciated someone that could assist us with a proactive solution rather than giving us such a glib response. As for OH&S issues...I noted that there were a number of power plugs in the rooms that either had not been tested or were out of test date (management...I'll give you a clue...check the wall mounted TV, electric kettles & lights around the mirrors in the bathrooms). I'm sure the staff could do with a little more front-line training and be a little more empathetic and accommodating. I hope the management see this as a very real improvement opportunity and not provide a stock standard response about being sorry.
In a nutshell...I just expected more. More professionalism, more service and more desire to provide a special experience.
- Official Description (provided by the hotel):
- Peppers Craigieburn boasts 72 guest rooms spread across two wings with a selection of rooms featuring either views of the golf course or the landscaped gardens while premium accommodation includes an airy shared balcony with views designed for relaxation. All rooms include Reverse cycle air conditioning, flat screen television, tub chair, minibar fridge, tea/coffee-making facilities, ensuite bathroom with shower, hairdryer, shampoo and toiletries, iron and ironing board and high speed wireless internet. A new dining experience awaits you with the opening of Hickory's Restaurant and Bar. Overlooking the original 9 hole golf course and offering a relaxed atmosphere and local produce inspired menu promises something for everyone's taste. The retreat offers an idyllic and relaxing escape. Set on a picturesque country estate, this fully refurbished grand country home features its own private nine-hole golf course, billiards room and tennis courts. ... more less
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- Also Known As:
- Peppers Craigieburn Hotel Bowral
- Craigieburn Hotel Bowral