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The Sebel Bowral Heritage Park
Ranked #6 of 9 Hotels in Bowral
Certificate of Excellence
Reviewed April 30, 2013

very good place to stay top quality at a good price,very good service,the staff weres very friendly the pool was really good to swim in the services were very modern and clean,beins so close to town was very handy,i will be going back again because i was so impressed.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank blurring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this reviewResponded May 6, 2013

Dear blurring,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are pleased to read that you enjoyed your stay in particular the good service your received from the staff - they will be thrilled with your comments.
Again, we thank you and look forward to welcoming you again soon.

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106 - 112 of 150 reviews

Reviewed April 27, 2013

We found the apartment exactly as we expected, well appointed and very conveniently located on the edge of the Bowral CBD, the price was reasonable considering the location and additional facilities available, pool, spa, gym.

  • Stayed: April 2013, traveled as a couple
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Thank Bernice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this reviewResponded May 6, 2013

Dear Bernice H,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are delighted to read that you enjoyed your stay in particular the great location and resort facilities.
Again, we thank you for your review and look forward to welcoming you again in the future.

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Reviewed April 24, 2013

The accommodation was ideally situated within walking distance to the shopping village and excellent restaurants. The kitchen facilities were good but would have been nicer if a tea pot and coffee pot was included. Any future anticipated visit would be more congenial to have no steps to the apartment. Overall it was comfortable and pleasant.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank 245particular
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this reviewResponded April 28, 2013

Dear 245particular,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are so pleased to read that you enjoyed your stay. We are always happy to take a special request from guests at the time of reservation, so be sure to express your request the next time you are making your booking. Although we cannot guarantee this we will always do our best.
Again, we thank you for your review and look forward to welcoming you again in the future.

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Reviewed February 28, 2013

NB: Note there are 2 separate review pages for the same place– this one and Grand Mercure Apartments Heritage Park
Signage has obviously improved in recent years as we had no trouble finding the entrance. It is situated adjacent to the Bowral Golf Club. Well placed, within easy walking distance of town centre where there are lots of eateries, restaurants, hotels and supermarkets.
Reception closes at 5pm so make sure you arrive before then – or get the current correct combination for the a/h box. Other than that, we had little the staff/manager was friendly and accommodating during our 1 week stay.
Our 1 b/r apartment was on the first level. There is no lift. We were pleased with the modern decor, quality and appointments. Two flat screen tvs, dvd/cd player, electric (or gas?)fireplace & AC. The kitchen was well equipped for 4 people, and although only limited bench space, had full size fridge, cooktop, oven, dishwasher and MW(convection). On arriving the unit had been cleaned and the linen was crisp and fresh.
The kingsize bed was soft but still had support and we slept well. There was a sofabed in the lounge, to enable up to 4 to share the apartment. Though probably better suited for children due to the thin mattress, it would be OK for adults for a night or 2.
The apartments open up onto the main road side, but although quite busy, it did not impact on our comfort. At night, we closed the doors and used the airconditioning. The car is parked in the open in a carpark beside the apartment block. The apartment balcony was quite narrow, but there was a communal barbecue area (uncovered) that is available to guests.
The large bathroom has a corner spa bath with a rainfall shower head over it. The separate 2 way toilet (door to hallway & bathroom) was a good feature as it also contained a handbasin & the washer/dryer.
No free internet access, though it was available for purchase. Unfortunately, my own mobile internet data access was non-existent in our room and I had to stand outside in the covered way, where I could get some reception, to check my emails.
Apartment swipe card also allowed access to indoor heated swimming pool (uniform 4m depth) and gym equipment (modern but limited). This is towards the front of the complex, whereas the Accor apartments are at the back.
Would stay again if in Bowral

Room Tip: If arriving after 5pm, ensure to ring prior, to get current lock combination of afterhours box. Do...
  • Stayed: January 2013, traveled as a couple
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2  Thank localBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this reviewResponded March 3, 2013

Dear localBrisbane,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are delighted to read that you enjoyed your stay in particular the well equipped apartment and comfortable bed.
Again, thank you for your review - we look forward to welcoming you again in the future.

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Reviewed January 25, 2013

We have enjoyed our stay in Bowral. The hotel was OK. We got a good value deal and a Bowral was interesting. The swimming pool was good. However there were a few problems with the hotel mainly to do with cleanliness of it. The tiled floors were very dirty. The carpet was in a better state but not clean. The available vacuum cleaner was pathetic. It had a hopeless suction. All the mirrors in the room were dirty and splattered with stuff. The bed mattress was too soft.

  • Stayed: January 2013, traveled with family
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1  Thank slepster_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this reviewResponded February 5, 2013

Dear slepster_13,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are pleased that you enjoyed your stay. We apologise for the dissatisfactory cleaning standards. Your comments have been escalated to the General Manager for immediate attention.
Again, thank you for your review. We look forward to welcoming you again in the future.

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Reviewed January 7, 2013

Im an Accor member, We spent a week in Bowral Grand Mercure and this time round husband and I were very disappointed with room, it was not clean, floors were sticky, not many utensils, spa was not clean, the walkway outside was very dirty....
I have stayed there a few years back and it was much nicer.
Location was great close to everything, the only thing that's missing is a restaurant in that resort...
Reception was very friendly.

  • Stayed: January 2013, traveled with family
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2  Thank Jennie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this reviewResponded January 24, 2013

Dear Jennie P,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are so sorry to read that you were disappointed with your stay. This standard of cleanliness is unacceptable and has been addressed by the General Manager with the housekeeping team. We do hope that this did not deter from an otherwise enjoyable stay.
Again, thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2012

  • Stayed: December 2012, traveled with friends
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Thank Alex S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this reviewResponded January 24, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Sebel Bowral Heritage Park

Address: 9 Kangaloon Rd, Bowral, New South Wales 2576, Australia (Formerly Grand Mercure Bowral)
Location: Australia > New South Wales > Southern Highlands > Bowral
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Bowral
Price Range: $158 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sebel Bowral Heritage Park 4*
Number of rooms: 26
Official Description (provided by the hotel):
Well appointed fully self contained apartments located close to the city of Bowral. Perfect for a weekend getaway or for a longer stay. Rooms range from studios to 2 bedroom apartments and are fully self contained. Parking is complimentary and it is a short walk to the city centre. The region is renowned for it's wineries, boutique food products and the Bradman Museum. ... more   less 
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