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“Enjoyable Stay” 4 of 5 bubbles
Review of The Sebel Bowral Heritage Park

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The Sebel Bowral Heritage Park
Ranked #6 of 9 Hotels in Bowral
Certificate of Excellence
Canberra, Australia
Level Contributor
6 reviews
“Enjoyable Stay”
4 of 5 bubbles Reviewed April 27, 2013

We found the apartment exactly as we expected, well appointed and very conveniently located on the edge of the Bowral CBD, the price was reasonable considering the location and additional facilities available, pool, spa, gym.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bernice H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this review, May 6, 2013
Dear Bernice H,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are delighted to read that you enjoyed your stay in particular the great location and resort facilities.
Again, we thank you for your review and look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    34
    69
    20
    6
    2
See reviews for
24
78
5
7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Sunshine Coast, Australia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed April 24, 2013

The accommodation was ideally situated within walking distance to the shopping village and excellent restaurants. The kitchen facilities were good but would have been nicer if a tea pot and coffee pot was included. Any future anticipated visit would be more congenial to have no steps to the apartment. Overall it was comfortable and pleasant.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank 245particular
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this review, April 28, 2013
Dear 245particular,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are so pleased to read that you enjoyed your stay. We are always happy to take a special request from guests at the time of reservation, so be sure to express your request the next time you are making your booking. Although we cannot guarantee this we will always do our best.
Again, we thank you for your review and look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed February 28, 2013

NB: Note there are 2 separate review pages for the same place– this one and Grand Mercure Apartments Heritage Park
Signage has obviously improved in recent years as we had no trouble finding the entrance. It is situated adjacent to the Bowral Golf Club. Well placed, within easy walking distance of town centre where there are lots of eateries, restaurants, hotels and supermarkets.
Reception closes at 5pm so make sure you arrive before then – or get the current correct combination for the a/h box. Other than that, we had little the staff/manager was friendly and accommodating during our 1 week stay.
Our 1 b/r apartment was on the first level. There is no lift. We were pleased with the modern decor, quality and appointments. Two flat screen tvs, dvd/cd player, electric (or gas?)fireplace & AC. The kitchen was well equipped for 4 people, and although only limited bench space, had full size fridge, cooktop, oven, dishwasher and MW(convection). On arriving the unit had been cleaned and the linen was crisp and fresh.
The kingsize bed was soft but still had support and we slept well. There was a sofabed in the lounge, to enable up to 4 to share the apartment. Though probably better suited for children due to the thin mattress, it would be OK for adults for a night or 2.
The apartments open up onto the main road side, but although quite busy, it did not impact on our comfort. At night, we closed the doors and used the airconditioning. The car is parked in the open in a carpark beside the apartment block. The apartment balcony was quite narrow, but there was a communal barbecue area (uncovered) that is available to guests.
The large bathroom has a corner spa bath with a rainfall shower head over it. The separate 2 way toilet (door to hallway & bathroom) was a good feature as it also contained a handbasin & the washer/dryer.
No free internet access, though it was available for purchase. Unfortunately, my own mobile internet data access was non-existent in our room and I had to stand outside in the covered way, where I could get some reception, to check my emails.
Apartment swipe card also allowed access to indoor heated swimming pool (uniform 4m depth) and gym equipment (modern but limited). This is towards the front of the complex, whereas the Accor apartments are at the back.
Would stay again if in Bowral

Room Tip: If arriving after 5pm, ensure to ring prior, to get current lock combination of afterhours box. Do...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank localBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this review, March 3, 2013
Dear localBrisbane,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are delighted to read that you enjoyed your stay in particular the well equipped apartment and comfortable bed.
Again, thank you for your review - we look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thirroul
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed January 25, 2013

We have enjoyed our stay in Bowral. The hotel was OK. We got a good value deal and a Bowral was interesting. The swimming pool was good. However there were a few problems with the hotel mainly to do with cleanliness of it. The tiled floors were very dirty. The carpet was in a better state but not clean. The available vacuum cleaner was pathetic. It had a hopeless suction. All the mirrors in the room were dirty and splattered with stuff. The bed mattress was too soft.

  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank slepster_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this review, February 5, 2013
Dear slepster_13,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are pleased that you enjoyed your stay. We apologise for the dissatisfactory cleaning standards. Your comments have been escalated to the General Manager for immediate attention.
Again, thank you for your review. We look forward to welcoming you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed January 7, 2013

Im an Accor member, We spent a week in Bowral Grand Mercure and this time round husband and I were very disappointed with room, it was not clean, floors were sticky, not many utensils, spa was not clean, the walkway outside was very dirty....
I have stayed there a few years back and it was much nicer.
Location was great close to everything, the only thing that's missing is a restaurant in that resort...
Reception was very friendly.

  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jennie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this review, January 24, 2013
Dear Jennie P,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. We are so sorry to read that you were disappointed with your stay. This standard of cleanliness is unacceptable and has been addressed by the General Manager with the housekeeping team. We do hope that this did not deter from an otherwise enjoyable stay.
Again, thank you for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson Bay
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed November 18, 2012

I was at the mecure on Thurday and Friday night for my son's wedding we had some hassle on check in with a mix up with the rooms but the person on reception was very helpful and we finally figured out my three room's which I had booked, but on the Thursday night when we got back to our room from having dinner there was another family going into our locked room Not to impressed with that, then on Friday morning of the wedding we attempt to use our key which we find had been canceled so i call reception who tell me they are not at the office for me to find housekeeping and ask them to open the interconnecting door to our other room so we can get into our room and they would contact us when they were back in the office. By Saturday morning when we were checking out we still had not heard from anyone about getting a new key I had no chance to speak to anyone about this on check out as there is no one in the office till 9am I'm afraid I find this very poor service. The cleaning of the room was not the best that I have seen with a large clump of hair in the plug hole of the spa! Not pretty.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Jo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at The Sebel Bowral Heritage Park, responded to this review, January 1, 2013
Dear Jo J,
Thank you for taking the time to post your review after your stay at Grand Mercure Bowral. Congratulations to your son - we hope that you had a lovely day. We are so sorry about the mix up upon check in. After investigation with the duty manager at the time, she has confirmed that there was an error in the reservation system. The general manager of the property is also aware of the problems you encountered and has assured us that extra vigilance and attention to detail is taken. The cleaning staff have been briefed and advised to take extra care when cleaning the spas.
We do hope that despite the problems encountered you enjoyed your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Bowral Heritage Park

Property: The Sebel Bowral Heritage Park
Address: 9 Kangaloon Rd, Bowral, New South Wales 2576, Australia (Formerly Grand Mercure Bowral)
Location: Australia > New South Wales > Southern Highlands > Bowral
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 Hotels in Bowral
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Sebel Bowral Heritage Park 4*
Number of rooms: 26
Official Description (provided by the hotel):
Well appointed fully self contained apartments located close to the city of Bowral. Perfect for a weekend getaway or for a longer stay. Rooms range from studios to 2 bedroom apartments and are fully self contained. Parking is complimentary and it is a short walk to the city centre. The region is renowned for it's wineries, boutique food products and the Bradman Museum. ... more   less 
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