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“over priced and over rated” 2 of 5 bubbles
Review of Ballina Hi Craft Motel

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Ballina Hi Craft Motel
Ranked #16 of 20 Hotels in Ballina
Hervey Bay, Australia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“over priced and over rated”
2 of 5 bubbles Reviewed January 15, 2011

This motel is ANCIENT. Rooms are shabby and crappy, bathroom looks as though it was built in 1940 with mouldy ceilings and vanity half hanging off of the wall.
When we woke up in the morning there was no power, we were asked if we had had the airconditioner on (which we hadn't) and felt that it was being implied that it was our fault that the power had gone off and nothing to do with the ancient wiring.
When we reported to reception that we had no power, we were asked "well what do you need the power for?" ?????
When paying $165 for 1 nights accom, the least we expected was power.
I would avoid this motel at all costs and have no idea how they got a 3 star rating.
Disgusting place and would rather sleep in the car than pay top dollar for such poor accomodation. I have slept in better swags! :(

  • Stayed January 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank doobydisco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerfay, Manager at Ballina Hi Craft Motel, responded to this review, January 31, 2011
As the Manager of the Hi-Craft Motel, I can assure you that we value all our guests and we will go out of our way to make their stay as comfortable as possible.
The motel was built in the 1970's and yes we are by some standards ancient, but we pride ourselves on the cleanliness of the rooms, I can assure you that none of our vanity units are 1/2 hanging off of the wall. As to the questions the anonymous guest says were asked, this would only have been to assist firstly in locating the problem, which fuse, where it is located etc, and if unable to restore the power, how I was going to get power to the room and what it was most needed for at the time e.g. kettle, toaster, microwave,etc. and how many extension leads and plugs were required to run the equipment.
If this caused a problem for the guests then I most sincerely apologise for the inconvenience because we do value all of our guests, they are our business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Additional Information about Ballina Hi Craft Motel

Property: Ballina Hi Craft Motel
Address: 295 - 297 River St, Ballina, New South Wales 2478, Australia
Location: Australia > New South Wales > Ballina
Amenities:
Beach Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Swimming Pool
Hotel Style:
Ranked #16 of 20 Hotels in Ballina
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Ballina Hi Craft Motel 3.5*
Number of rooms: 26
Official Description (provided by the hotel):
HiCraft motel is under new management since May 2014.We have done lot of changes in the motel including bed linens ,vanaties and painting. ... more   less 
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