We were given a quiz to do during the maze but no info on what we were meant to be looking for. We were not offered the use of insect repellent. The maze was actually a little boring because you could see through the trunks to were you were going. Would have been better if the shrubs were at ground level. We got stuck in the middle of the maze in a rain storm and no one came out with an umbrella to help us.
I'm very sorry that your experience at Amaze 'n' Place was not what you expected.
I'm surprised that you had difficulty understanding the Seekers Games in the maze. I thought we had made them self-explanatory as they need to be suitable for for everyone, including children. I am very interested to discover what more explanation we need to add.
We do provide insect repellent free of charge for those visitors who feel it is necessary and forget to bring their own. We do not always remember to ask all visitors as most come prepared if they are concerned about insects. The repellent is in clear view at the booking counter.
You were unfortunate to get caught in a rainstorm whilst in the maze. If it looks like rain most visitors either delay their excursion or take their own umbrella. We also have free ponchos available. Unfortunately, we do not have enough staff to enable us to search to maze for visitors each time there is a shower on the off-chance that they do not have protection.
The open structure of our maze is one of its main distinguishing features. This is designed to make it less claustrophobic and more attractive than other mazes. Many find the uniqueness of this design to be one of the things they enjoy about it. It is the only maze in the world grown this way.
Although we have tried to provide a unique and interesting experience I am sorry that we have fallen short of your expectations. Thank you for taking the time to give us feedback. We will carefully consider your comments.