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“Marie.L. Staff very friendly, owner not!!!”
Review of Baldachin Inn

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Baldachin Inn
Ranked #5 of 5 Merrickville B&B and Inns
Reviewed December 28, 2012

Staff were super friendly and courteous, expecially Matt, the waiter who works nights. It's a shame that the owner doesn't follow their example. He acts as if you are a bother. Simple politeness would kill him. Actually witnessed a customer walk out from the restaurant because of his rudeness. He should definitely not be in the hospitality business. Stayed overnight and would never stay there again The room was nice except for tacky plastic flowers everywhere. The room was not cleaned very well. No peephole on door and no security lock. I will never go back and would never recommend this hotel unless it was under new ownership.

  • Stayed: December 2012, traveled solo
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3  Thank Marie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldachin_Inn, Manager at Baldachin Inn, responded to this reviewResponded July 26, 2013

MarieL – Thank you for your candid feedback. I’m sorry that you did not have a good experience at the Baldachin. We’re constantly working on all aspects of our service and decor in order to ensure a more pleasurable visit for all of our guests, and we value your honest review.

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36 - 42 of 63 reviews

Reviewed December 3, 2012

Visited Merricville on Saturday 1st December as it was light night shopping and they had all sorts of events going on - met up with two friends for lunch at the Baldachin Inn - have been there many times before. It was crazy busy but we were seated within 10 minutes. They had a new waitress who was lovely, very friendly and helpful. The service was a little slow but as it was so busy we didn't mind. The food was hot and tasty, there was a small error with one order so we asked a different waitress (very young) if she could resolve only to be told who fault it was and that it wasnt her........rather unprofessional however on saying that she did resolve the situation the rest of the meal was fine. We were checked on by one of the owners who was lovely - next year we plan to meet up and stay here overnight so our shopping can be spread out lovely day and nice place

Room Tip: This can be a very very busy place if your in a rush don't try somewhere else - if not in a rush...
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  • Stayed: December 2012, traveled with friends
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1  Thank Rosie778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldachin_Inn, Owner at Baldachin Inn, responded to this reviewResponded July 26, 2013

Rossie778 – Thank you for visiting us at the Baldachin on your trip to Merrickville. I’m sorry that the service was not up to par for your lunch, but we certainly appreciate your patience and understanding with the new staff. Your feedback will be shared with our wait staff so that the team may learn and develop from the situation. We look forward to seeing you on your next visit.

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Reviewed October 15, 2012

My Husband and I booked a night at the Baldachin for our anniversary get away. It was very impersonable and felt like you were putting them out just to get checked in. The room was lovely but not very clean. We found a ton of black hairs in our bed and ended up sleeping on top of the covers. The tub seemed clean until we turned the jets on, then it was a fast exit because of the filth bubbling to the surface. We went down to enjoy a few drinks at the so called pub and it was nice but we could have easily slipped out without anyone noticing, that's how much they payed attention. They don't have any little coffee or tea options in the rooms either. All you get to wake up to is a bottle of water and two cereal bars. I don't think it would be too hard to add a coffee or tea option especially for that price. Very unfortunate because Merrickville is such a lovely place.

  • Stayed: October 2012, traveled as a couple
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4  Thank Georgina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldachin_Inn, Owner at Baldachin Inn, responded to this reviewResponded July 26, 2013

GeorginaL – We’re very sorry that the service and cleanliness during your stay was not up to the high standard that we want all of our guests to experience. Your feedback will be shared with all relevant staff and management to ensure that these issues are all addressed.

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Reviewed July 25, 2012

Although the room is stunning it's not worth the hassle of dealing with the owner. The man is incredibly impersonable and isn't very accommodating. The charges are outrageous and continuous. The guests that stayed at the venue couldn't have worse things to say, it's was incredibly uncleanly and dusty. It's worth the drive to stay in a real hotel in Ottawa then come to Merrickville for the day. My wedding picture were nice and I enjoyed the day but it certainly wasn't due to any of the staffs help.

  • Stayed: July 2012
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9  Thank AmanBeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldachin_Inn, Manager at Baldachin Inn, responded to this reviewResponded July 26, 2013

AmanBeck – We appreciate you taking the time to review the Baldachin. I’m sorry that, during your stay, we weren’t able to deliver the high level of service and cleanliness that our guests expect. We take this feedback seriously, and are always looking for ways to improve.

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Reviewed June 8, 2012

This restaurant is located in the Baldachin Inn on St. Lawrence Street(the main street of the village really). It is a sunny bright dining room with plenty of window tables. the decor was colorful with a purple and sea foam combination in their linens and amusing wall decorations throughout. it all set the stage for a relaxing quiet backdrop to allow for much conversation and then came the well prepared food. such as pear and Stilton Salad, aubergine paninni, thin crust pizza - with a red pepper and prime rib beef topping., pulled pork paninni. The ingredients were fresh and varied. Each dish showed a creative twist. everyone enjoyed their selections and rated the food as very good in taste and creativeness.The service was friendly and helpful. well worth a visit.

Room Tip: Good dining here
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  • Stayed: June 2012, traveled with friends
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2  Thank Halifaxduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baldachin_Inn, Owner at Baldachin Inn, responded to this reviewResponded July 26, 2013

Halifaxduo – We’re glad you enjoyed the Baldachin and hope to see you again!

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Reviewed December 29, 2011

Noisy, dated, disorganized. Arrived to check in and, despite having a confirmation number from the day before, no booking was found under my name. I was offered a substandard room which bore no resemblance to the ones posted on their web site. Overall cleanliness of the room doubtful. Did not stay the duration as planned. Too bad, Merrickville is such a pretty town.

  • Stayed: November 2011, traveled solo
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8  Thank Traveller A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2011

my wife and i escorted 5 international students to merrickville for their annual christmas celebration. we decided to have supper at the baldachin inn pub. nine of us sat down for supper. we ordered drinks first. ie/ diet coke, iced tea, coffee. it took over half an hour to get the coffee. i'm pretty sure it wasn't fresh, so i don't know why it took so long. after an hour we asked where the combination appetizer plates we ordered were. the waitress politely said she would ask. lowe and behold they immediately appeared. the problem was several people ordered salads to be served before the combo plate. they didn't arrive until we were more thanall in all a very disapointe halfway through our meal. at that point the salads were refused. one girl had ordered an asian chicken salad as her supper. she never saw it. at that point we asked for an adjustment on our bill. the waitress got upset. we asked repeatedly to speak to the manager. he sent a message to us through the waitress saying "tough".
an assistant manager eventually gave us a 15% discount. as we were paying i told the assistant manager this was the first and last visit tho the baldachin. she got very surly and told me there were lots of other restaruants in town. we had one of our party leave with no supper and they exchanged some of the combo plate with microwaved potato chips, not bad warm, but crappy and soggy cold. i could have done that at home. the food was great otherwise. the staff sucked. a very disapointing experience for people that have travelled halfway accross the world.

  • Stayed: December 2011, traveled with friends
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6  Thank Russ K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baldachin Inn

Address: 111 Margaret St, Merrickville, Ontario K0G 1N0, Canada
Location: Canada > Ontario > Merrickville
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #5 of 5 B&Bs / Inns in Merrickville
Price Range: $91 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Baldachin Inn 3*
Number of rooms: 11
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Also Known As:
Baldachin Hotel Merrickville
Baldachin Inn Merrickville, Ontario

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