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Lizard Lighthouse Heritage Centre
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Review Highlights
Informative, engaging and well presented

A good afternoon out, if the weather is on your side. If not, it could be quite daunting. The site... read more

Reviewed 3 days ago
nonameuk80
,
Hampshire, United Kingdom
Very Nice Ice Cream and views

We visited in Sept while walking around the area. We decided not to go up the lighthouse as it was... read more

Reviewed October 20, 2018
MrsMikeReviews
,
Ottershaw, United Kingdom
via mobile
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All reviews fog horn trinity house light house guided tour free ice cream sorbet national trust great tour no flip flops interesting visit interactive displays the cottages car park small fee walked down all ages open to the public
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Reviewed October 1, 2018

The lady on the front desk was extremely rude to us when we asked if it was National trust or not, we have passes so was working out if it was free or if we would need to pay. She was very hostile and angry at us, giving us a lecture over who owned the lighthouse. Given there is a national trust car park next door I don't think it is odd to assume it is National trust owned. Later on I overheard her giving a tour slagging of the National trust, very unprofessional of her,. Her attitude ruined the trip for us I have to say.

I don't know the ins and outs of the relationship between the lighthouse and the National trust but I imagine their car park brings in a lot of visitors.

Another couple when we were leaving said to the lady they had National Trust passes she just replied "That's nice, why are you telling me?"

please train your customer facing staff, if they don't like helping or being polite to tourists then maybe they shouldn't work in a tourist attraction

Date of experience: September 2018
Thank AzzaJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynn P, Owner at Lizard Lighthouse Heritage Centre, responded to this reviewResponded October 8, 2018

Thank you for taking the time to bring your visit to Lizard lighthouse to our attention.

Trinity House try to maintain the highest of standards to our visitors and take all correspondence of this nature seriously. We have spoken to the operators who run the centre under licence from Trinity House and passed on your comments regarding your experience. We apologise for any confusion regarding the site ownership and relationship with the National Trust.

Trinity House and the operators hope to welcome you back to the centre in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2018 via mobile

We enjoyed a brilliant and truly informative trip to the Lizard Lighthouse during our recent trip south and Caroline the Lighthouse Keeper was very knowledgeable and enthusiastic about the workings and upkeep of the building whilst explaining the detail behind the same.
Dom was a brilliant laugh in the shop and certainly knows his ice cream!

Date of experience: September 2018
Thank 465callumy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2018

There are wonderful facilities but not open on Saturday, I can't believe the logic of not opening on the busiest day of the week

Date of experience: September 2018
Thank lisa w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2018

We enjoyed the guided tour, even though the fog horn was in full blast!! Our smaller sized group made it more personal.

Date of experience: September 2018
Thank ave62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2018 via mobile

Amazing lighthouse. Close to the Lizard Point center ,15 min on foot. Beautiful in the evening wainting the sunset and the swich on.

Date of experience: August 2018
Thank Makfb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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