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“Good stay would return”

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Premier Inn St. Austell Hotel
Ranked #2 of 9 Hotels in St Austell
Certificate of Excellence
Reviewed October 27, 2012

High just returned from a two night stay. Reception staff very friendly especially Emily who gave us really good advice on places to go (Fowey and Charlestown) really enjoyed both also places to eat Sams in Fowey really good food. Room clean and usual premier inn standard, breakfast very good, nice staff and good quality food. hotel well placed for Eden Project and surrounding area.

  • Stayed: October 2012, traveled as a couple
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Thank sandbanks00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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874 - 880 of 1,042 reviews

Reviewed October 26, 2012

Premier Inn No.2 of a week-long break to Cornwall.

Chose this hotel only for close proximity to Eden Project and The Lost Gardens of Heligan.

Check in was the usual standard friendly efficient Premier Inn welcome.
Room was standard Premier Inn family room size with standard Premier Inn bathroom but the shower was so slow heating up!

Our meals were had in the adjacent Carclaze restaurant - one of the Table Table chain and far better than the Brewers Fayre at our previous Premier Inn in Portishead.

The downsides:
Towels looked tired and flat with subtle shades of grey!!
Vodafone users please note that Vodafones do not work in or around the hotel.
For over 24 hours there was no internet Wi-Fi access at the hotel indicating that the 'Information Superhighway' struggles west of the River Tamar!!!

Would think twice about returning here!

  • Stayed: October 2012, traveled as a couple
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1  Thank DaveJC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

Although this is one of the newer premier inns I found our room to be tired and could have done with a good clean. Due to availability we were placed in a disabled room large room but no there was no seating and the bathroom needed a refit. I suspect prices here are high due to the proximity of the Eden project. We have stayed in much nicer Premier Inns for alot less money. Staff were friendly & helpful but the room was noisy from other occupants and from the car park.
Lovely views from the car park and the ajoining bar/restaurant.
Overall - Disappointing.

  • Stayed: August 2012, traveled with family
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Thank Colleen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012

Just got back from a three night stay and can only say good things about the hotel, everything was spot on regarding the room. It was a good size clean and tidy with everything you need. I did find the mattress a bit on the soft side but that's just a personal preference. The staff were very friendly and made you feel very welcome.
We also used the pub-restaurant next door for the evening meal and breakfast using the meal deal on offer. This turned out to be good value. The pub was very relaxing with a good atmosphere and the staff helpful and friendly. The food was also very nice.

  • Stayed: October 2012, traveled as a couple
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Thank jimjue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2012

We arrived in good spirits after visiting the Eden Project the staff were very welcoming and couldn't be more helpful. Even though refurbishment was in process it did not make any impact on our stay. Would not hesitate to recommend a stay here.

  • Stayed: October 2012, traveled with friends
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Thank Maggie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

Ok so we were extremely fortunate to be the first into a newly refurbished room so of course we were over the moon! However, the hotel staff were so lovely and friendly, the restaurant was really nice and the food was great. In fact, we were so impressed we would use premier inns in other towns rather than hotels. The staff were particularly impressive in both hotel and restaurant. I can only think that the training they receive is extensive and heavily customer relation based, really good! Breakfast was great with quality bacon, sausages, cereals, toasts, croissant etc, usual stuff but well presented and plentiful. Do not hesitate to book here - most of the rooms have now been upgraded apparantly so ask for a new one! Really great suprise and would book again without hesitation.

Room Tip: Ask for a new one as not all are finished yet
See more room tips
  • Stayed: October 2012, traveled as a couple
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Thank Ali S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

My partner and I have just come back from a night at this premier inn, as this was the first time we had used one I was a bit dubious but thought to give it a try anyway!
Yes there were building works on site but we were made aware of this when booking and also on arrival, not that we heard anything at all! There was also no heating due to these works but we were offered an extra heater on check in, which we declined. Overall a brilliant experience, the only thing that really was something to moan about was the waitress in the adjoining pub, the carclaze. At dinner she was grumpy, and very short tempered, not 1 smile the 3 hours we were in there!
Good value for money, will Definately be using premier inn again!

  • Stayed: October 2012
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Thank Littlestarspud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn St. Austell Hotel

Address: Treverbyn Road | Carclaze, St Austell PL25 4EL, England
Location: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#1 Family Hotel in St Austell
#2 Business Hotel in St Austell
#3 Romantic Hotel in St Austell
Price Range: $60 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn St. Austell Hotel 3*
Number of rooms: 148
Official Description (provided by the hotel):
Tour the scenic coasts and bays of the Cornish Riviera or take a short drive to the Eden Project ... more   less 
Reservation Options:
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Also Known As:
Premier Inn St. Austell Hotel St Austell, Cornwall
St Austell Premier Inn

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