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“standards slipping”
Review of The White Hart

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The White Hart
Ranked #5 of 9 Hotels in St Austell
Certificate of Excellence
Reviewed October 10, 2006

A party of us stayed at the White Hart 2 years ago and it was fine. It's nice to have a choice of real ale as well as wine - the hotel is owned by St Austell brewery so the beers are kept in good condition. We went back this year as we enjoyed it on our last holiday. St Austell town isn't very attractive but it's good for a base as the rail links are great for getting around Cornwall. We ate in the bar one night and the food was fine.The atmosphere is smokey - no extractors - which spoiled it, but luckily it wasn't too crowded. Unfortunately that came later, with the karaoke. We went out for a drink up the road and when we came back our way was barred by 2 bouncers stopping a crowd of people going in, as the bar was full. They tried to stop us going in but when we said we lived there they stood aside and we squeezed in. The bar was blue with smoke and the noise from the drunken karaoke was tremendous. I don't think it was appropriate for the hotel to advertise as a quiet break when they are staging this sort of entertainment. The stairs open on to the bar so the noise and smoke drifted upstairs to the bedrooms. We booked the hotel because of the bar facilities. Two of our party were in their 70's and wanted somewhere on the premises for a tranquil drink if they didn't fancy going out after a busy day. Not possible on Fridays. If you stay here then beware and bring earplugs. I think there's a quiz night on Thursdays too so be prepared. On the other days the bar was fine, the staff pleasant and efficient at all times. They did say they warn you when you book about the noise levels on Fridays but they must have forgotten with us. I wouldn't say we would never stay there again but it gives you pause for thought. I think the hotel needs to decide what it wants to be and market itself accordingly.

  • Stayed: September 2006, traveled with friends
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2  Thank greeneland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kernow28, Central Reservations at The White Hart, responded to this reviewResponded May 1, 2008

The White Hart Hotel no longer has Karaoke on a friday night. The only entertainment the Hotel now has is a quiz on a Wednesday night.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 - 377 of 381 reviews

Reviewed August 19, 2006

Stayed here for four nights in August (2 A + 2C) in the inter-conecting family room. Both rooms were a good size as was the bathroom. Everyone found the beds comfortable and decent sized bath sheets were provided for all!

Breakfast was good and they provided soya products as requested in advance. Service could have been speedier, but the food for breakfast and evening meal was cooked to order. Also worth noting is that the Brewery use the White Hart as their flagship training hotel and pub which can account for the speed of service. All the staff werre really friendly and quiz night on a Thursday is good fun for all.

It is centrally located, however there isn't much happening in St Austell itself and the nightclub can be quite noisy, the windows are single glazed and due to there not being any air-con you need to have them open in Summer.

Would stay again.

  • Stayed: August 2006, traveled with family
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2  Thank Elcamino23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2006

This inn/hotel is mixture of old building that has been refurbished to a reasonable standard. You walk into a bar area which also has the reception desk, so it feels like walking into a pub with a smoky atmosphere. The rooms are clean and tidy although the one we had was quite small. The mattress on the bed was lumpy and loud music from a bar up the road kept us awake till late. The bathroom was ok but there was wall paper coming off the ceiling. At breakfast they had run out of cereal bowls and we had to wait ages for a clean one, which then turned up at the same time as the cooked breakfast we had ordered. The breakfast was ok and was nicely cooked. The staff were helpful and sorted out the problem we had with parking our car in the small car park they have available for guests. The White Hart is centrally located in St Austell so very convenient for walking around the sites of St Austell. We stayed here for one night in July 2006, not sure we will again.

Stayed: June 2006
1  Thank CarribbeanPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2017
Google Translation

  • Stayed: April 2017, traveled as a couple
    • Value
    • Sleep Quality
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Thank GabyOlli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2016
Google Translation

  • Stayed: June 2016, traveled with friends
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Thank Nadine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2015
Google Translation

Room Tip: 隣がパブなのでパブから遠い部屋は静かです
See more room tips
  • Stayed: February 2015, traveled as a couple
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    • Cleanliness
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Thank 片頭痛
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2015
Google Translation

  • Stayed: July 2015, traveled as a couple
    • Location
    • Rooms
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Thank BEAR6666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The White Hart

Address: 2-3 Church Street, St Austell PL25 4AT, England
Location: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#3 Business Hotel in St Austell
#5 Romantic Hotel in St Austell
Price Range: $76 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The White Hart 3*
Number of rooms: 17
Official Description (provided by the hotel):
A warm welcome awaits you at the White Hart Hotel and Whites Restaurant.A grade 2 listed hotel in the centre of town within minutes of railway and bus links. Eden project and the coast only few minutes away.17 ensuite bed roomsBar and Lounge areawhites reatuarant serving local and fresh produce. ... more   less 
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Also Known As:
The White Hart Hotel St Austell
White Hart St Austell
The White Hart St Austell, Cornwall

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