Weekly Saturday lunch and decided to come here. We sttood at an empty dirty table and the waitress said she would come over to wipe it. I asked if she could wipe the seat as this was also covered in food. She did. We sat down and after a few minutes got given a menu and after a further few minutes asked if we were ready to order. We ordered two hot drinks and a glass of water. She noted this and went off. Five minutes later she returned asking if we were ready for food. We said yes and she took our order of Bacon Brie and cranberry toastie and butetrnut squash soup. She then asked if we would like drinks. We thought we ought to say what we were having as clearly she hadnt understood we wanted drinks previously. After ten minutes the hot drinks arrived and they were warm but not hot. We didnt receive any water. Twenty minutes later we received our food. I started to eat my side salad and the waitress came over and she said ' sorry i forgot the bacon in your sandwich. ' I said it was fine and that i hadnt started eating that yet. She went off. My mum started to eat her soup and could not eat it as it tasted like it had gone off. I tried it too and it was sour and vinegary, not sweet and tasty like you would expect. Anway, i ate my 'baconless' toastie and mum ate her bread, as the soup was inedible. We 'finished' the meal and went to pay. We explained about the soup and a different waitress at the till said 'sorry. I will speak to them in the kitchen. We wont charge for the bacon, just the brie.' We paid £14.50 for this. We were very disappointed with being charged for this and that the quality of food wasn't worth this amount. We live locally and find it difficult to find somewhere worth eating out in the town. Having been here before when I worked in the town I was really disappointed and let down with the food and the way we were dealt with. However, the girls waitressing were very sweet during the service despite all of this. I don't think I would recommend this place to friends or come here again ina hurry, unless I was desperately hungry!