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“Excellent food.”
Review of The Carlyon Bay

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The Carlyon Bay
Ranked #1 of 9 Hotels in St Austell
Certificate of Excellence
GreenLeadersSilver level
St Austell, United Kingdom
Level 4 Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent food.”
Reviewed July 19, 2014

I ate in their main restaurant with some friends and the experience was truly excellent. We were not staying there as I live locally but I am a member of their spa so I know the place well. The food and service were first rate and we had a table by the window overlooking the bay. The view was spectacular. All in all, it was a memorable evening.

  • Stayed July 2014, traveled with friends
    • Cleanliness
    • Service
Helpful?
1 Thank Alicia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review, July 30, 2014
It is always a pleasure to welcome our spa members to the hotel, I was very pleased to hear that you have had such a memorable evening in our Bay View restaurant. I couldn’t agree more the views are spectacular. Your comment about the food and service being “first rate” is very reassuring. We will look forward to welcoming you back to the hotel again soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Stavanger
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 19, 2014 via mobile

Very nice Hotel with nice sorroundings. Staff is great and high level of service. If there is anything to complain about there is no air condition and breakfast If you gave not pre paid is expensive but more dissapointing the selection is way below the standard like a Hotel like this. But golf, spa and indoor and outdoor pool, brilliant!

Stayed July 2014, traveled with family
Helpful?
1 Thank Harald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review, July 30, 2014
I was very pleased to hear that you found the hotel and surroundings to be very nice and the staff to maintain a high level of service. The weather has been very hot recently and i will be sure to pass your recommendation on with regards to the air conditioning. Your comments with regards to the breakfast selection will be passed onto our management team and head chef. We value your feedback and appreciate your time taking to write your review. We hope to welcome you back to the hotel again in the future.
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1 review
Reviewed July 18, 2014

we found the experience excellent,,with a level of service that amazed us, with staffing level that surprised us nothing seemed to be to much trouble for the staff not our general experience.
we look forward to retuning to the hotel in the future and do not think based on our experience that we would want any changes to be made

Room Tip: the rooms overlooking the carpark are very good and meant to us that the sea view extra cost was not...
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  • Stayed July 2014, traveled as a couple
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank michael s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review, July 30, 2014
What a wonderful review, we are very pleased that you have had such an enjoyable stay with us. Thank you for taking the time to leave your comments, we look forward to welcoming you back again soon.
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Milton Keynes, United Kingdom
1 review
Reviewed July 15, 2014

Could not find fault with this fantastic hotel. Room, staff, facilities, spa and of course the food all exceeded our expectations. Will definitely recommend to friends and family or anyone thinking of travelling to Cornwall!

Room Tip: If you can stretch to it go for a Deluxe sea facing room, you won't be disappointed.
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  • Stayed June 2014, traveled as a couple
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review, July 30, 2014
It is very rewarding to hear that we have exceeded your expectations, in all aspects of your stay. Thank you very much for taking the time to leave your review, your feedback is greatly appreciated and we thank you for recommending the Carlyon Bay Hotel. We hope to welcome you back again in the future.
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Thames Ditton, United Kingdom
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 15, 2014

excellent chef and food ...table d'hote was superb apart from once being given false information from a foreign speaking waiter re nuts in the vietnamese beef starter...I am allergic, and immediately felt sick on swallowing first mouthful with peanuts in
Waiter seemed to disappear, but replacement waitress said I should have read the menu allergy warning first, but I missed that and simply asked the waiter who probably did not understand me!

Also seemed to keep being shown to same table for breakfast and dinner...would have liked to move around a bit ...window view sometimes.
Surprised not to have had an egg station at breakfast so had to select from hot plate

...but generally first class, with fantastic views and wonderful food

Room Tip: de-luxe room that we had had lovely balcony for evening drinks
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  • Stayed June 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank RogerCuss-Barton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review, July 30, 2014
Thank you for taking the time to leave your review. It is extremely important to receive feedback so we can continue to work hard to achieve the high standards we thrive for. I'm sorry that on this occasion there has been a communication issue and i can assure that we will be reviewing our menus and additional training will be provided where needed. Your comment about the hotel been generally “first class” with fantastic views and wonderful food is very pleasing to read. We do hope to welcome you back to the hotel again in the future.
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Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 15, 2014

My Wife and I went for a 5 day break on recommendations from friends. We knew it was a traditional hotel bordering on old fashioned but actually loved it. Many men wear jackets, as I did, for dinner, some with ties but the quality of the main restuarant and level of service makes it appropriate and it works. The food was very British and excellent, our only comment is that the chef should include one asian/spicy main course dish to give wider appeal and choice.

The whole experience was good, spotlessly clean, friendly and polite service from all the staff with great ammenities especially for golfers as this is included the price. We had a car park rather than a sea facing bedroom but accepted this as we paid a lower rate knowing this. Nearly all the guests we met appeared to be regular guests for many years. We are looking forward to returning soon which says it all.

  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Harrybags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review, July 30, 2014
I am so delighted to read your review about your recent stay with us, we really appreciate you taking the time to write about your experience which will help others when deciding to stay at the Carlyon Bay Hotel. We were very pleased that you enjoyed the traditional value we have here at the Carlyon Bay Hotel, our dress code has been relaxed in our Bay View restaurant however many of our guests still like to dress smartly for dinner which we think is fantastic. I was very happy to hear your room was spotlessly clean and you found the staff to be very friendly and polite. We are very lucky that many of our guests have been returning to the hotel year after year and we are looking forward to welcoming you back
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bristol
Level 3 Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 14, 2014

very high and exacting standards are the norm at this fine hotel. Old fashion values with customer care at the top of the list. The staff the food and the hotel would be hard to better anywhere in the world. Very popular with international tourists and golfers. Highly recommended

Room Tip: you get what you pay for here.
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  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this review, July 30, 2014
Thank you for your excellent review, we were thrilled to read you felt it would be hard to better the staff and the food we offer here at the hotel anywhere in the world, this is extremely rewarding. We work very hard and continuously to build well trained teams of staff across all our departments, so your feedback is greatly appreciated. We do hope that we will have the opportunity to welcome you back to the hotel again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Carlyon Bay

Property: The Carlyon Bay
Address: Sea Road, St Austell PL25 3RD, England
Location: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in St Austell
#4 Family Hotel in St Austell
#4 Business Hotel in St Austell
#4 Romantic Hotel in St Austell
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Carlyon Bay 4*
Number of rooms: 72
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Also Known As:
The Carlyon Bay Hotel St Austell
Carlyon Bay St Austell
Carlyon Bay Hotel St Austell
The Carlyon Bay St Austell, Cornwall

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