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“Fantastic week” 5 of 5 bubbles
Review of Sun Valley Holiday Park

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Sun Valley Holiday Park
Certificate of Excellence
Glastonbury, England, United Kingdom
1 review
“Fantastic week”
5 of 5 bubbles Reviewed July 13, 2013

Have been staying at Sun Valley for about 20 yrs at least once a year, but we have missed the last couple of years. So this year as there was 7 of us ages ranging from 3 to 78, instead of booking a couple of caravans (which we have always found to be of a high standard) we decided to book the bungalow, it far exceeded are expectation, could not fault a thing, is decorated and furnished to outdo a five star hotel, I really can't express how good it is. The site itself is quiet, there is a small adventure park, tennis courts, and table tennis outside, restaurant and well kept indoor pool and small toddler pool. All the staff that we met were all very friendly and helpful, and I am already thinking about saving up to go again next year.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roc J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawillumsen, Manager at Sun Valley Holiday Park, responded to this review, July 16, 2013
many thanks for your lovely review and we look forward to greeting you all for another 20 years!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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165 reviews from our community

Traveler rating
    91
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    15
    6
    11
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107
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Street, United Kingdom
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed July 7, 2013 via mobile

would definitely recomend this place, good for all ages. Beautiful surroundings. Near to all facilities.Staff very friendly.Club house very nicr and welcoming. Indoor pool clean too. Lovely site... easy to find. Asda and Tesco nearby and a huge indoor market. St Austell town had lots of lovely shops too. Parking very good on site too. We were there with relatives, our ages varied from mid fiftied to mid eighties.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank flookie24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawillumsen, Manager at Sun Valley Holiday Park, responded to this review, July 10, 2013
many thanks for the lovely review
we hope to greet you all again at sunvalley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 6, 2013 via mobile

Stayed in a static for half term. Caravan was well appointed and the location was good. Had one problem with the hot water but this was sorted very soon. (Thanks Gary!). Clubhouse was clean, beer and food were also good. Kids, 7&4 loved the indoor play area, safe green and rabbits. All in all a good holiday. The only thing that I would say is that, whilst at the moment everything is fine, the park is on the cusp of needing investment to ensure it continues to provide good times ahead.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank testinggorilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawillumsen, Manager at Sun Valley Holiday Park, responded to this review, July 10, 2013
many thanks for your positive review, we hope to see you at sunvalley again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colwyn Bay, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed May 11, 2013

I phoned this site long before we arrived and asked when all amenities were open and I was told, everything would be open between Easter and October.

Well My family and I arrived on 4th May 2013 (between Easter and October) The swimming pool was open........and that was it, no food in the restaurant, take away closed, no entertainment and the kids club was shocking, even the 2 resident Donkeys must have got bored and left too as they were nowhere to be seen.

Yes the site was quiet, maybe 3/4 other families where there, I have to ask why was the site even open, if it couldnt offer anything to the families. I felt so sorry for my 3 kids who had been looking forward to this holiday all year, the site just does not cater for kids at all. Its a good job they get on well together or the holiday would have been a nightmare.

There was a arcade for the kids, which was locked with a sign on the door that says 'go to the reception for the key', that was all well and good but if you got to the arcade after 4.30pm you were screwed as reception was closed by then.

The site is shocking for a phone signal which i know is not the owners fault etc but I was happy to find out that the site had wifi......until I tried to pay for the wifi with 3 different credit cards and it just wouldn't work. Even the pay phones looked like they had been vandalised.

We decided to leave the site 1 day early as the kids were so bored we couldnt take any more.

The site was very very clean (maybe because there were no customers) and the pool was awesome for the kids, right depth all around but there is only so many times you can go swimming in a day.

There is no light on the main sign coming into the site, so if you didnt know were it was at night, you would probably never find it.

When you save all year for a family holiday, you expect to have fun, My poor kids were gutted

If you cant offer all amenities, dont open the site simple!

My family and I will not be returning!!

  • Stayed May 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
Helpful?
4 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawillumsen, Public Relations Manager at Sun Valley Holiday Park, responded to this review, May 14, 2013
Many thanks for your reveiw,we appreciate all comments so they can be addressed and/or improved upon which is why i would like to reply to some of your comments which I feel in some part unfair,also as more and more people base their holiday choice on reveiws like your own I feel the need to address them
Firstly there was food available,as always,from the clubhouse and bar which is also available to takeaway.You are correct there was no entertainment /kids disco during your stay as these are only available during childrens school holidays and is advertised as such.
To say `the site does not cater for kids at all` is a little unfair as we do have goats, rabbits,tennis courts,table tennis,indoor pools,indoor play area and outdoor adventure park all available during your stay.
Outside of school holidays many of our customers use us a base to explore the many gorgeous attractions in the surrounding area`s,and indeed there were numerous parties doing so that week.
we don’t and never have pretended to be a big chain holiday venue and the lack of clubhouse based entertainment is very very much reflected in our charges, outside of school holidays and in comparison to our nearest competitors.
I cannot comment upon your problems with wi-fi as it is managed by a third party company but I would have been happy to call on your behalf if you felt the phone boxes were not appropriate.
With regard to the lack of lighting at the entrance,I absolutely agree and we are looking into it now.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Totnes, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 6, 2013

We stayed over Easter in a holiday caravan. We had a nice time, the entertainment was dissapointing, only on the one night. I had hoped there would of been more for the children. There is a nice childrens play area but it is right down by the gate and close to the main road, I feel it should of been further into the site. The goats, rabbits etc all stuck down by the gate looked rather sad but an overall nice quiet site that would benefit from a little life breathing into it for families with children. Fantastic swimming pool though!

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank cathyH593
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawillumsen, Public Relations Manager at Sun Valley Holiday Park, responded to this review, May 14, 2013
many thanks for the reveiw,we take your points on board
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blairgowrie, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed February 24, 2013

When we arrived we were shown our pitch, the only problem being that it was waterlogged and so could not put our awning up. The indifferent reception staff said we could not pitch anywhere else. I ignored them however and chose a drier spot. The amusement area was often closed ... SO frustrating with two young children. The bar area is dated and lacks atmosphere and was expensive. The pets area was SO disappointing. The poor animals did not appear to be well looked after at all. The swimming pool however is superb, a real saving grace. The showers/toilet areas are spacious and warm, but were sometimes dirty - it was however very rainy during our stay so that would not have helped. There are no soap/shower gel holders and no hooks for clothes. The showers are also very complicated to use until you get the hang of them. The dish washing area is good. We will not be back however as there are much better run parks around.

  • Stayed July 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Ewan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawillumsen, Manager at Sun Valley Holiday Park, responded to this review, February 28, 2013
many thanks for taking the time to reveiw and while it isn`t the best we`ve ever received,all points are constructive.We hope you find a site you prefer for your next trip
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed February 4, 2013 via mobile

Well me my wife and my 2 grandchildren always stay here over easter! We are this year on march 28th. My grandchild tom is 14 and olie 18,they both know the site of by hand! We've been coming here for over 20 years! And its great!! How can someone say its awful? 5* campsite? Can any one complain? The arcade is brillant,the shop has gone downhill all the things inside are from lidl?? The clubhouse is amazing great food! And jenny and joe are brillant.We will see you soon in march, Brian Cross

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ThomasEyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisawillumsen, Manager at Sun Valley Holiday Park, responded to this review, February 5, 2013
Many thanks for the lovely review Mr Cross
we look forward to greeting you all at Easter
safe journey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sun Valley Holiday Park

Property: Sun Valley Holiday Park
Address: Pentewan Road, St Austell PL26 6DJ, England
Location: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #12 of 37 Specialty Lodging in St Austell
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sun Valley Holiday Park 4*
Official Description (provided by the hotel):
St Austell in Cornwall is host to this Quality in Tourism 4star Holiday Park and AA 5 pennant Campsite. With landscaped grounds, indoor heated swimming pool, well equipped caravans and campsite, bar and Restaurant.Set in a stunning valley location close to all major sights in Cornwall ... more   less 
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Also Known As:
Sun Valley Holiday Park St Austell, Cornwall

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