We stayed in one of the Woodland homes for a week. The Woodland homes are very tastefully furnished with almost everything you need and you are allocated a parking space which is close by to your home. It is nice to have the choice when self catering to be able to use the facilities that the hotel offers, restaurants and spa etc. We found it to be in a really good position for exploring the surrounding areas.
A few things however could have really have improved our stay. We found that the reception staff, before arriving (on the phone) and during our stay, seemed to be not only unapproachable but also lacked knowledge about the Hotel and Woodland homes themselves, they could not advise on some very basic questions you would expect reception to know.
We did not realize that the hotel grounds were not a finished project yet, so the pleasure of taking a stroll around the advertised extensive grounds was soon cut short.
We arrived a little early to check in, so expected to have to wait and were told that our home was not ready yet. We waited right up until check in time, which was not a problem, however then no-one offered to show us to our home and when we went in we found that it was not as clean as we expected, for example dirty pans and dirty floors. We reported this to reception, but they did not even apologize.
Another tip for people staying in Woodland Homes, is that you will need to use a key to power up everything, so make sure you get enough so no one is left without a key or power.
Our restaurant experience was really good and the serving staff were lovely. We preferred the restaurant side over the Bistro.
- Official Description (provided by the hotel):
- Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall. ... more less
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- Also Known As:
- The Cornwall Hotel, Spa & Estate St Austell