I stayed in this hotel last week with my family. The rooms were very well maintained and the balcony and fan were nice little touches, with all the hot weather there has been recently!
It was incredibly easy to book spa treatments and the receptionists were very pleasant.
In terms of location, this hotel is two miles away from Porth Pean beach and many other towns popular with tourists, such as Megavissey. I found the hotel was well equipped with leaflets regarding 'things to do' whilst on holiday.
The Breakfast was perfectly adequate and organised. At night the bar staff were a little different: it was obvious they were busy, and it took half an hour before a member of my group asked to be served. When we did get served though, the staff were lovely about it.
In terms of sleep quality, this hotel is excellent. The comfortable beds and french windows on the balcony made for a peaceful night for all!
The only issue is that I felt certain staff in the Breakfast and the Reception were ignoring my teenage sister and I in favour of our parents, as if we were less of a guest. For example, my sister and I went for a walk around the grounds and cleaners could be heard 'stressing out' about the staff shortages on that particular day, and did not stop discussing this when we walked past. A little rude!
It would have been nice if staff could give all the family eye contact and a warm smile, instead of appearing cold towards younger members of the family.
Other than this, I would certainly return to The Cornwall, because the excellent spa facilities, beautiful grounds and prime location meant that my holiday was a memorable one!
- Official Description (provided by the hotel):
- Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall. ... more less
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- Also Known As:
- The Cornwall Hotel, Spa & Estate St Austell