Just came back from a lovely weekend in the hotel, we paid a bit extra for a luxury room and the room was definitely luxury so worth that little bit extra. After a lovely relaxing swim and steam room we had planned on sitting in the bar before our meal and have a bottle of wine however the prices were very expensive, as expected for a five star hotel. The meal itself was lovely but the service was definitely lacking! The young girl who took our meal order was very uninterested and did not ask how I wanted my steak cooked when we mentioned i would like it medium she thought we meant the fish my husband had ordered. The soup to start was brought out within 5 minutes, it was pleasant if a little cold. The same waitress cleared our bowls without even acknowledging us or asking if we enjoyed it. The wine glasses or our empty glasses were not cleared away. For a five star hotel this attention to detail is what you would expect. After a very long wait we had our main course which was nice but you could get better in restaurant near for a bit cheaper, I was not given a steak knife and had to ask and wait for this. Although these details seem petty you don't expect this from the hotel, if they want to charge 5 star prices the service needs to up to scratch which in my opinion it isn't. When we checked out we were not even asked if we enjoyed our stay!! All in all this is a lovely place to stay and relax, the view is lovely and the rooms are cosy just don't expect great customer service from the reception or restaurant staff. The breakfast was absolutely delicious and the staff were so so lovely.
We would stay again if the price was right.
- Official Description (provided by the hotel):
- Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall. ... more less
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- Also Known As:
- The Cornwall Hotel, Spa & Estate St Austell