We stayed at the Woodland Lodge for a week in September. The cabins were spotlessly clean and the overall first impression was good, comfy beds, sparkling kitchen, etc. A few small points - the living room furniture is uncomfortable - we had to remove the back cushion of the sofa just to be able to sit on the sofa and the chairs are small with hard edges. The kitchen was not well equipped, no oven glove, no salt or pepper, no vegetable peeler, such small things and so easy to remedy! The big niggle was the internet - it wasn't working at all and I was given conflicting information on this. 6 days into our holiday they provided us with a dongle.
The staff are sweet but no one seems to be in charge or able to resolve any problems.
We ate at the restaurant on our second last night - food tasted very good, staff nice but inexperienced. I was however violently ill that night, so I'm a little bit concerned that the inexperience of staff is impacting kitchen hygiene.
The setting is in need or landscaping and close to a busy road.Overall, this could be a great place to stay but whoever is in charge doesn't seem to want to put in the effort to look after guests' needs or to react to any of the problems. Definitely not 5 star, except for the prices they charge!
- Official Description (provided by the hotel):
- Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Travelocity, Hotels.com, Priceline, TripOnline SA, Hotwire, Cancelon, Cheap Tickets and Evoline ltd so you can book your The Cornwall Hotel, Spa & Estate reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Cornwall Hotel, Spa & Estate St Austell