Four of us descended on this hotel for a 1 night break to celebrate a friend's 40th. We were all arriving on different trains at different times from different parts of the country. Reception accommodated us well and ensured the rooms were available earlier than the standard 3pm check-in time. Our deal included deluxe rooms, a 1/2 treatment each, a 3 course dinner and breakfast the following morning, as well as use of the spa facilities - gym, lovely pool, sauna, steam room and jacuzzi/whirlpool (which was unfortunately a bit chilly).
We started the weekend by sharing a couple of cream teas in the lounge/bar but only managed to get our 2 extra pots of tea by asking 3 times, by which time we'd finished the delicious scones ladled with scrumptious clotted cream! The treatments (BNS massage & facial) were all good but unfortunately the delay at tea resulted in 2 of the 4 being late for their treatments so not as relaxing as they should've been and the treatments were cut short.
In the evening, we delayed our table reservation in The Arboretum as we were enjoying the pool etc so much and the hotel dealt with this with no problem whatsoever. The choice of food was great and the food itself absolutely fantastic. However, although there were plenty of staff at the beginning of the meal, they seemed to peeter out towards the end. There were a couple of instances at the meal that we could've done without. Firstly my friend asked for the horseradish that came with the mackerel starter to be put on one side - it came with a big dollop on top of the dish! This was returned but it took quite some time for a replacement to arrive, by which time the other 3 of us had almost finished (2 of the starters were hot so we had to go ahead without her). The final straw was my dessert. I chose an ice cream concoction with hot chocolate sauce. It arrived with no hot chocolate sauce. By this stage, it appeared that all the staff had disappeared so no-one was around to rectify the situation. By the time my friend had managed to go and find someone and the sauce arrived, the ice cream had melted and the other 3 had finished their desserts! So that spoilt the meal for me which was extremely unfortunate.
We then decided to finish off the evening on a high note by moving to the bar to enjoy a bottle of wine. We gave up waiting for service after 10 minutes and retreated to our rooms for a nightcap we had brought ourselves!
Breakfast the next morning was fantastic - the Eggs Arlington are a must (think Eggs Benedict but replace the ham with smoked salmon!).
All in all, we still managed to have a great time but we expected a certain level of service from this hotel which we didn't get. We did have a word with the manager before we left who was apologetic and took the cream teas and any supplements from dinner off the final bill as well as promising to take our comments on board. Let's hope that's what does happen as I'd love to bring my boyfriend here for a simlar break next year as a trip to The Lost Gardens of Heligan has been on my wishlist for years!
- Official Description (provided by the hotel):
- Relax, unwind and rejuvenate in the luxurious surroundings of The Cornwall Hotel, Spa & Estate; an exquisite 4* hotel & spa set in 43 acres of tranquil, wooded parkland in St Austell. Just a breath away from many of Cornwall’s most popular sandy beaches and attractions; The Cornwall Hotel is the perfect base to explore the best of Cornwall. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Booking.com, Travelocity, Hotels.com, Expedia, Priceline, TripOnline SA, Cancelon, Orbitz, Evoline ltd, Hotwire, Cheap Tickets and getaroom.com so you can book your The Cornwall Hotel, Spa & Estate reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Cornwall Hotel, Spa & Estate St Austell